Troubleshooting Difficult Problems in Windows

سرفصل های دوره

Not every problem on PCs has a simple solution. The concepts in this course will be demonstrated by focusing on real-world examples of problems that people face with their PCs, and how to troubleshoot those specific problems.

1. Course Overview

1. Course Overview

2. The Methodology of Troubleshooting

1. Course Introduction

2. Module Introduction

3. The Internal PC System

4. The External PC Ecosystem

5. Talking to PC Users About Problems

6. What Commonly Goes Wrong with PCs-

7. Summary

3. Dissecting the Windows File System and Disk Structure

01. Module Introduction

02. Understanding the Windows Disk Structure on PCs

03. The Different Partition Types and File Systems, Part 1

04. The Different Partition Types and File Systems, Part 2

05. The Windows Boot System

06. The Windows OS File Structure, Part 1

07. The Windows OS File Structure, Part 2

08. The Windows OS File Structure, Part 3

09. The Windows OS File Structure, Part 4

10. The Windows OS File Structure, Part 5 - User Folders

11. The Windows OS File Structure, Part 6 - Log Files

12. Summary

4. Understanding Networking on PCs

01. Module Introduction

02. Different Types of Network Connections in Windows

03. Obtaining Information About Network Connections, Part 1

04. Obtaining Information About Network Connections, Part 2

05. Obtaining Information About Network Connections, Part 3

06. Obtaining Information About Network Connections, Part 4

07. Configuring Advanced Network Settings, Part 1

08. Configuring Advanced Network Settings, Part 2

09. Configuring the Windows Firewall, Part 1

10. Configuring the Windows Firewall, Part 2

11. Troubleshooting Network Problems, Part 1

12. Troubleshooting Network Problems, Part 2

13. Summary

5. Advanced Troubleshooting and Repair Methods

01. Module Introduction

02. Repairing the Windows Boot System, Part 1

03. Repairing the Windows Boot System, Part 2

04. Repairing the Windows Boot System, Part 3

05. Using BcdEdit to Manage the Boot System

06. Using Safe Mode

07. Windows Diagnostic Startup

08. Using System Restore

09. Accessing System Restore from the Recovery Options

10. Resetting a Windows 8.1 or Windows 10 PC

11. Using the Automated Troubleshooters

12. Creating Recovery Media in Windows

13. Configuring a PC for Remote Access

14. Using Remote Desktop

15. Using Windows Remote Assistance

16. Working in a Remote Assistance Session

17. Using Windows 10 Quick Assist

18. Using the Problem Steps Recorder

19. Using the Game Bar Recorder

20. Summary

6. Getting Helpful Diagnostics from the Administrative Tools

01. Module Introduction

02. The Windows Administrative Tools

03. The Computer Management Console

04. Local Security Policy and Group Policy

05. Managing Windows Services

06. Firewall with Advanced Security

07. Windows Memory Diagnostics

08. Looking Around the Even Viewer

09. Attaching a Task to an Event

10. Creating a Custom Event View

11. Filtering Event and Log File Information

12. Getting Information About the PC

13. The System Information Panel

14. The System Information Panel

15. Getting Information from Task Manager

16. The Performance Monitor

17. The Resource Monitor

18. Summary

7. Using Sysinternals for Troubleshooting

01. Module Introduction

02. Introducing Microsoft Sysinternals

03. File and Disk Utilities

04. AccessEnum

05. ShareEnum

06. Networking Utilities

07. TCPView

08. Autoruns

09. Process Utilities

10. Process Explorer

11. Process Monitor

12. Security Utilities

13. System Information and Miscellaneous Utilities

14. RamMap

15. Blue Screen View

16. Summary

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تولید کننده: PluralSight