Windows 10 Troubleshooting, Part 1
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Effectively troubleshooting, diagnosing, and repairing problems with PCs is key to maintaining productivity in today's connected world. This course will get you started as a proficient troubleshooter for Windows 10 systems.
1. Course Overview
1. Course Overview
2. Using Remote Assistance Tools
01. Module Overview
02. Talking Users through Troubleshooting
03. Using the Problem Steps Recorder to Demonstrate a Troubleshooting Issue
04. Reading and Understanding the Problem Steps Recorder Reporting File
05. Setting up a Remote Assistance Session
06. The Remote Assistance User Experience
07. The Remote Assistance Support Experience
08. Initiating a Quick Assist Session
09. Remotely Controlling a PC Using Quick Assist
10. Using Windows Snip and Sketch
11. Configuring Remote Desktop Services
12. Initiating a Remote Desktop Session
13. Managing a Remote PC Using Remote Desktop
14. Summary
3. Using Windows' Reporting and Monitoring Tools
01. Module Overview
02. Using the Windows Reliability Monitor
03. Using the Windows Performance Monitor
04. Configuring and Customizing the Performance Monitor
05. Using Data Collector Sets
06. Using the Windows Resource Monitor
07. Tracking Apps and Services in the Resource Monitor
08. Tracking Network Activity in the Resource Monitor
09. Troubleshooting with the Windows Task Manager
10. Configuring the Windows Task Manager
11. Obtaining Detailed Information About a Windows System
12. Connecting System Information to a Remote Computer
13. Summary
4. Managing Recovery and Restoration
01. Module Overview
02. Creating Restore Points
03. Rolling Back Restore Points in Windows
04. Creating a USB Recovery Drive
05. Rolling Back Changes in the Recovery Environment
06. Rolling Back Windows Feature Updates
07. Rolling Back Windows Updates
08. Using File Versioning
09. File Versioning Using OneDrive and Office 365
10. Summary
5. Troubleshooting Startup Using the Recovery Environment
01. Module Overview
02. Accessing the Windows Recovery Environment
03. Different Ways to Access the Windows Recovery Environment
04. What's Available in the Windows Recovery Environment
05. Different Ways to Restore Windows
06. Troubleshooting with Command Line Tools
07. Useful Command Line Tools
08. Restoring a Non-booting PC
09. Using Automatic Repair from the Recovery Console
10. Using the BootRec Command
11. Summary
6. Using Safe and Diagnostic Boot
1. Module Overview
2. The Windows Extended Boot Menu
3. Accessing Windows Safe Mode
4. Using Safe Mode for Troubleshooting
5. Activating Windows Diagnostic Mode
6. Using Windows Diagnostic Mode for Troubleshooting
7. Deactivating Windows Diagnostic Mode
8. Summary
7. Troubleshooting and Taming Windows Update
01. Module Overview
02. Exploring Windows Update
03. Configuring Windows Update
04. Choosing How You Receive Windows Updates
05. Pausing and Deferring Updates
06. Controlling Windows Update with Group Policy
07. Troubleshooting Using Update History
08. Manually Resetting Windows Update
09. The Disk Defragmenter
10. Configuring Automatic Maintenence
11. Configuring Storage Sense in Windows
12. Using the Desk Cleanup Wizard
13. Do You Need Third-party Disk and Windows Cleanup Tools-
14. Summary
