ITIL v4 Foundation Course and Guide to IT Service Excellence

سرفصل های دوره

Mastering ITIL 4 Foundation: Transforming Organizations through Effective Service Management & IT Service Optimization.

1. Introduction to ITIL v4 Foundation

1. Course Introduction and Overview

2. What is ITIL and Why is it Important

3. Evolution of ITIL From v3 to v4

4. Key Concepts and Principles of ITIL v4

2. Service Management Concepts

1. Introduction to Service Management

2. The Four Dimensions of Service Management

3. First Dimension

4. Second Dimension

5. Third Dimension

6. Fourth Dimension

7. The ITIL Service Value System (SVS)

8. Service Relationships and Service Value Chains

3. ITIL Service Value Chain Activities

1. Service Strategy Overview and Key Concepts

2. Service Design Overview and Key Concepts

3. Service Transition Overview and Key Concepts

4. Service Operation Overview and Key Concepts

5. Continual Service Improvement Overview and Key Concepts

4. ITIL Guiding Principles

1. Introduction to ITIL Guiding Principles

2. Focus on Value

3. Start Where You Are

4. Progress Iteratively with Feedback

5. Collaborate and Promote Visibility

6. Think and Work Holistically

7. Keep It Simple and Practical

8. Optimize and Automate

5. ITIL Practices

1. Overview of ITIL Practices

2. Service Level Management

3. Incident Management

4. Problem Management

5. Change Control and Release Management

6. Service Request Management

7. Service Desk

8. Continual Service Improvement

6. Preparing for the ITIL v4 Foundation Exam

1. Overview of the ITIL v4 Foundation Exam

7. Conclusion and Next Steps

1. Course Recap and Final Thoughts

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تولید کننده: Udemy