ITIL v4 Foundation Essentials for IT Service Excellence

سرفصل های دوره

Master ITIL 4 Foundation: Transforming Organizations through IT Service Optimization and Effective Service Management.

1 - Introduction to ITIL v4 Foundation

1 - Course Introduction and Overview

2 - What is ITIL and Why is it Important

3 - Evolution of ITIL From v3 to v4

4 - Key Concepts and Principles of ITIL v4

2 - Service Management Concepts

5 - Introduction to Service Management

6 - The Four Dimensions of Service Management

7 - First Dimensions

8 - 2nd Dimensions

9 - 3rd Dimensions

10 - 4th Dimensions

11 - The ITIL Service Value System SVS

12 - Service Relationships and Service Value Chains

3 - ITIL Service Value Chain Activities

13 - Service Strategy Overview and Key Concepts

14 - Service Design Overview and Key Concepts

15 - Service Transition Overview and Key Concepts

16 - Service Operation Overview and Key Concepts

17 - Continual Service Improvement Overview and Key Concepts

4 - ITIL Guiding Principles

18 - Introduction to ITIL Guiding Principles

19 - Focus on Value

20 - Start Where You Are

21 - Progress Iteratively with Feedback

22 - Collaborate and Promote Visibility

23 - Think and Work Holistically

24 - Keep It Simple and Practical

25 - Optimize and Automate

5 - ITIL Practices

26 - Overview of ITIL Practices

27 - Service Level Management

28 - Incident Management

29 - Problem Management

30 - Change Control and Release Management

31 - Service Request Management

32 - Service Desk

33 - Continual Service Improvement

6 - Preparing for the ITIL v4 Foundation Exam

34 - Overview of the ITIL v4 Foundation Exam

7 - Course Recap andFinalThoughts

35 - Course Recap andFinalThoughts

189,000 تومان

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تولید کننده: Udemy