Building Rapport with Customers

Make every customer interaction meaningful by building real human connections. In this course, customer service expert Myra Golden shares simple yet powerful techniques to establish rapport within the first few seconds of an interaction, making customers feel respected and at ease.

Learn how to actively listen and pick up on verbal and nonverbal cues to keep conversations flowing smoothly. Tailor your communication style to match the customer's pace and preferences, whether chatting online, corresponding over email, or delivering difficult news face-to-face.

Gain actionable strategies to transform transactional exchanges into compassionate, person-to-person interactions that meet customer needs and make them feel truly heard and understood.