Customer Service: How to Deliver Support Across Languages

Build your confidence in delivering support to global customers. In this course, customer service expert Myra Golden outlines how to be successful in supporting global customers confidently and efficiently–especially if your first language is not English. Learn how to recognize the role confidence plays in supporting cross-cultural customers, and practice elevating your confidence by exploring any personal obstacles you may experience. Myra also shares proven techniques for creating rapport and connection with all of your customers. Finally, discover how to foster connection and avoid upsetting customers by empathetically addressing and acknowledging their concerns.