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خانه » فروشگاه » Customer Success & Product Management Collaboration

Customer Success & Product Management Collaboration

سرفصل های دوره

Mastering Product and Customer Success: Journey Mapping, Value Proposition, Agile Strategies, and Feedback Analysis


1 - Fundamentals of Customer Success and Product Management
  • 1 - Collaboration-between-Customer-Success-and-Product-Management-is-vital-for-product-innov.pdf
  • 1 - Roles and Responsibilities Overview
  • 2 - Customer-Success-Product-Management-CollaborationRoles-and-Resp-merged.pdf
  • 2 - Download The Amazing 100 Page Workbook For this Course
  • 3 - Introduce Yourself To Your Fellow Students And Tell Us What You Want To Learn.html
  • 4 - Collaborative Approach Benefits
  • 4 - Collaborative-Approach-Benefits.pdf
  • 5 - Building Bridges between Sales and Product
  • 5 - Building-Bridges-between-Sales-and-Product.pdf
  • 6 - Key Metrics in Customer Success
  • 6 - Key-Metrics-in-Customer-Success.pdf
  • 7 - Success Stories of Collaboration
  • 7 - Success-Stories-of-Collaboration.pdf
  • 8 - Lets Celebrate Your Progress In This Course 25 50 75 100
  • 8 - Lets-Celebrate-Your-Progress.pdf

    • 2 - Understanding Customer Journey Mapping
  • 9 - Importance of Customer Journey Mapping
  • 9 - Importance-of-Customer-Journey-Mapping.pdf
  • 10 - Customer Touchpoints Identification
  • 10 - Customer-Touchpoints-Identification.pdf
  • 11 - Data Analysis in Customer Journeys
  • 11 - Data-Analysis-in-Customer-Journeys.pdf
  • 12 - Mapping Customer Success to Product Features
  • 12 - Mapping-Customer-Success-to-Product-Features.pdf
  • 13 - Case Studies on Effective Journey Mapping
  • 13 - Case-Studies-on-Effective-Journey-Mapping.pdf

    • 3 - Value Proposition Development
  • 14 - Definition and Components of Value Proposition
  • 14 - Definition-and-Components-of-Value-Proposition.pdf
  • 15 - Aligning Product Features with Customer Needs
  • 15 - Aligning-Product-Features-with-Customer-Needs.pdf
  • 16 - Communicating Value to Customers
  • 16 - Communicating-Value-to-Customers.pdf
  • 17 - Evaluating and Refining Value Propositions
  • 17 - Evaluating-and-Refining-Value-Propositions.pdf
  • 18 - RealWorld Examples of Successful Value Propositions
  • 18 - Real-World-Examples-of-Successful-Value-Propositions.pdf

    • 4 - CrossFunctional Communication Strategies
  • 19 - Effective Communication in Collaborative Environments
  • 19 - Effective-Communication-in-Collaborative-Environments.pdf
  • 20 - Interdepartmental Coordination Techniques
  • 20 - Interdepartmental-Coordination-Techniques.pdf
  • 21 - Feedback Loops for Continuous Improvement
  • 21 - Feedback-Loops-for-Continuous-Improvement.pdf
  • 22 - Overcoming Communication Challenges
  • 22 - Overcoming-Communication-Challenges.pdf
  • 23 - Case Studies on Successful Communication Strategies
  • 23 - Case-Studies-on-Successful-Communication-Strategies.pdf

    • 5 - Customer Feedback Collection and Analysis
  • 24 - Importance of Customer Feedback
  • 24 - Importance-of-Customer-Feedback.pdf
  • 25 - Feedback Collection Methods
  • 25 - Feedback-Collection-Methods.pdf
  • 26 - Analyzing Customer Feedback Data
  • 26 - Analyzing-Customer-Feedback-Data.pdf
  • 27 - Using Feedback to Drive Product Enhancements
  • 28 - Case Studies on Leveraging Customer Feedback
  • 28 - Case-Studies-on-Leveraging-Customer-Feedback.pdf
  • 29 - Quarter-Complete-Well-Done-Keep-Going.pdf
  • 29 - Youve Achieved 25 Lets Celebrate Your Progress And Keep Going To 50

    • 6 - DataDriven Decision Making in Product Management
  • 30 - Role of Data in Product Decisions
  • 30 - Role-of-Data-in-Product-Decisions.pdf
  • 31 - Data Analysis Tools and Techniques
  • 31 - Data-Analysis-Tools-and-Techniques.pdf
  • 32 - Implementing DataDriven Strategies
  • 32 - Implementing-Data-Driven-Strategies.pdf
  • 33 - Leveraging Data to Understand Customer Behavior
  • 33 - Leveraging-Data-to-Understand-Customer-Behavior.pdf
  • 34 - RealLife DataDriven Decision Making Examples
  • 34 - Real-Life-Data-Driven-Decision-Making-Examples.pdf

    • 7 - Customer Success Role in Product Development
  • 35 - CustomerOriented Product Development
  • 35 - Customer-Oriented-Product-Development.pdf
  • 36 - Incorporating Customer Feedback in Product Roadmaps
  • 36 - Incorporating-Customer-Feedback-in-Product-Roadmaps.pdf
  • 37 - Collaborating with Customer Success Teams
  • 37 - Collaborating-with-Customer-Success-Teams.pdf
  • 38 - Customer Success Influence on Product Features
  • 38 - Customer-Success-Influence-on-Product-Features.pdf
  • 39 - Case Studies on Successful Customerdriven Product Development
  • 39 - Case-Studies-on-Successful-Customer-driven-Product-Development.pdf

    • 8 - Product Launch Strategies for Customer Success
  • 40 - Collaborative Product Launch Planning
  • 40 - Collaborative-Product-Launch-Planning.pdf
  • 41 - Setting Product Launch Goals
  • 41 - Setting-Product-Launch-Goals.pdf
  • 42 - Aligning Product Launch with Customer Success Initiatives
  • 42 - Aligning-Product-Launch-with-Customer-Success-Initiatives.pdf
  • 43 - PostLaunch Customer Engagement Strategies
  • 43 - Post-Launch-Customer-Engagement-Strategies.pdf
  • 44 - Success Stories of Effective Product Launches
  • 44 - Success-Stories-of-Effective-Product-Launches.pdf

    • 9 - User Adoption and Onboarding Best Practices
  • 45 - Importance of User Adoption for Product Success
  • 45 - Importance-of-User-Adoption-for-Product-Success.pdf
  • 46 - Onboarding Process Optimization
  • 46 - Onboarding-Process-Optimization.pdf
  • 47 - User Training and Support Strategies
  • 47 - User-Training-and-Support-Strategies.pdf
  • 48 - Monitoring User Adoption Metrics
  • 48 - Monitoring-User-Adoption-Metrics.pdf
  • 49 - RealLife Examples of Successful User Onboarding
  • 49 - Real-Life-Examples-of-Successful-User-Onboarding.pdf

    • 10 - Customer Churn Prevention Strategies
  • 50 - Understanding Customer Churn Factors
  • 50 - Understanding-Customer-Churn-Factors.pdf
  • 51 - Predictive Analytics for Churn Prevention
  • 51 - Predictive-Analytics-for-Churn-Prevention.pdf
  • 52 - Proactive Customer Engagement Techniques
  • 52 - Proactive-Customer-Engagement-Techniques.pdf
  • 53 - Churn Analysis for Product Improvement
  • 53 - Churn-Analysis-for-Product-Improvement.pdf
  • 54 - Case Studies on Successful Churn Prevention
  • 54 - Case-Studies-on-Successful-Churn-Prevention.pdf
  • 55 - Half-Complete-Well-Done-Keep-Going.pdf
  • 55 - Youve Achieved 50 Lets Celebrate Your Progress And Keep Going To 75
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    شناسه: 43673
    حجم: 2296 مگابایت
    مدت زمان: 160 دقیقه
    تاریخ انتشار: ۸ اسفند ۱۴۰۳
    دسته بندی محصول
    Udemy
    Udemy
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