1. Introduce Yourself To Others in The Course
2. Introduction to the Gmail Interface
3. Good Vs. Bad Names (and How to Change your Name)
4. What is Email Anxiety (and how to overcome it)
5. Dont worry twice about Emails that you Send
6. You are only a Stranger Once Getting over the first contact
7. Dont Be afraid to write that email (no matter how intimidating)
8. Thinking about the Worst Case-Scenario A stoic Exercise
9. Punctuate yourself when Emailing Colleagues
10. When Writing Emails, You are Always Leaving a Trail
11. Before sending that Email, Check your Ps and Qs
12. Be sure to Follow up with Emails
13. Using Your Calendar as a Way to Stay in Touch
14. Avoid using PS Unless Youre Writing a Marketing Email
15. How to Introduce Colleagues to Each other
16. How to Reintroduce Yourself to Someone You have met in the Past
17. How to Open with a Greeting for Individuals and Organizations
18. What is email prospecting
19. What is a cold email
20. What is a warm email
21. Spell out all the words you say in email (dont use casual langauge)
22. Keep emails short and readable
23. use the return key as often as necessary
24. Spell out Everything in Email
25. using bulleted and numbered lists
26. Working with different timezones doesnt have to be confusing
27. Establish what timezone you will follow early on
28. Establishing whose Timezone you will follow According to the relationship
29. How to set the default timezone in Business Relation emails
30. Dont be Overly euphamistic
31. Use this simple Website to make sure your appointment dates match
32. Having Colleagues look over your email pros and cons
33. Having Friends look over emails Pros and Cons
34. Having Family Memebrs look over Business Communications Pros and Cons
35. Having Your Boss Look over Your Emails Pros and Cons
36. Using Voice to Text Software Pros and Cons
37. Sending Voice Recordings Pros and Cons
38. Sending Prerecorded videos Pros and Cons
39. How to Get Good at Writing Emails (Practice, Practice, Practice!)
40. Using a Kind Vs Confrontative Tone
41. Using Different Punctuation marks for the Salutation Line
42. How to Explain to Someone How you Received Their Email
43. Dont Use Gendered Titles with a New Contact (Heres Why)
44. What to Do if You are Addressing a Team or Dont Know an Individuals Name
45. Working with Accent Marks and Spot the Mistakes
46. How You can Explain How you Received Someones Introduction
47. Correcting Chris Richards Proposal
48. Write the Subject Line for the Recipient, Not Yourself
49. How to Understand the Preview Plane
50. Asking For A Quick Favor
51. How to be more Specific with Your Subject Line
52. Using Colons in the Subject Line Like a Book Title
53. How to Motivate the Recipient When Requesting Challenging Tasks
54. How to Narrow Down Your Requests to One Single Line
55. How to Set a Deadline in a Business Email Request
56. How to Summarize Requests When you have Multiple Requests
57. Laying Out Requests Step-by-Step to Improve Comprehension
58. How to Apologize for a Late Response
59. How to Respond to a Request for Information
60. How to Respond to Someones Message Using Quotations
61. How to Thank Someone for Reaching Out to You
62. Apologizing for Creating an Inconvenience
63. Following up to a Last Email Response for a Request
64. How to Give an Explanation of Why they Need to Followup
65. How to Remind Someone of an Important Deadline
66. How to Remind Someone of a Deadline by Following up wiht the Original Email
67. How to Set a new Deadline for a Request
68. How to Ask for Constructive Feedback for a Business Document
69. How to Ask someone to Review a Document
70. How to Followup when Receiving Harsh Criticism
71. How to Write Constructive Feedback for a Colleagues Work Document
72. Quick Wins! The High Tech Way to Perfect Communication
73. Listening is Key (and why this isnt just a public speaking course)
74. Become part of the top 1 of communicators right now!
75. Good news, the problems we think we have, arent real
76. Communications skills are the most important skills for success
77. Direct versus indirect communication
78. Lets hop in with something new. Big Business Communications
79. Communicate your message to companies, big and small, to get them to take action
80. One person can get a huge corporation to pay attention and make things right
81. This video ruined the weekend of Executives at a major Phone Company
82. Heres what really happened.
83. Never Let Any Company Have the Final Word with you again
84. Here is how you get Exactly Want you Want
85. Master the Key to Motivation and Persuasion
86. Nobody Cares About You, and Thats OK
87. See It, Taste It, Touch It, Feel It, Be It - Selling with Your Story
88. The Ultimate in Confidence builder - Seeing is believing
89. Its Easy to pass a Test when the Answer Is right in front of you
90. You Are Normal to Fear Communicating In Some Circumstances
91. The Power of the Positive
92. Debunking the Myth of Charisma
93. Never Fall for These Communication Gimmicks Again!
94. Here is where You decide if You are serious about improving your skills
95. Here is How to Get the Most Out of The rest of this course
96. Quick Wins! The Secret to Using Speaker Notes Effectively
97. Avoiding The Initial Wrong Turn Most Speakers and Presenters Make
98. Developing Expert Judgment for Your Public Speaking and Presenting Opportunities
99. The Radical Yet Simple Solution To Finding Great Messages
100. Your Stories Will Make Your Ideas Unforgettable
101. Your PowerPoint Will Create Engagement, Not Slumber
102. Building an Ethical Cheat Sheet Just for You
103. This Is The Do Or Die Moment For Your Speaking Improvement
104. There Is a Perfect Test for Your Speech Or Presentation
105. I Will give You a Personalized Professional Presentation Critique Right Here
106. Continuing Your Path of Public Speaking and Presentation Skills Improvement
107. Establishing Your Job Interview Goals
108. Research and Preparation for the Job Interview
109. How to Dress for the Interview
110. How to Make Small Talk
111. Tell Me About Yourself
112. The Proper Job Interview Mindset
113. The Strategy Memo
114. Rehearse Your Interview on Video
115. Ask for the Job
116. How to Speak Up at Meetings Overview
117. Asking Questions the Right Way
118. Using Notes Effectively In Meetings
119. Risk Assessment
120. Be Conversational
121. Exude Confidence
122. Conclusion
123. How to Deliver Criticism in the Workplace Intro
124. Start with Praise
125. Isolate Exactly What is Wrong
126. Give Highly Specific Advice
127. End with Positive Context
128. Workplace Video Rehearsal
129. Criticism in the Workplace Conclusion
130. One Last Chance to Make This Course Better for Your Permanent Learning Library
131. Quick Wins - The Cell Phone Secret to Good Listening Skills
132. Stacking the Listening Environment in Your Favor
133. The Telephone Listening Trap Will Never Catch You Again
134. Housekeeping Note Sometimes You should Turn OFF Your Listening Skills
135. Setting Just One Agenda Item Listening
136. It Is Incredibly Easy to See How Well You Are Listening - Test
137. Its Even Easier to Listen When You Do This
138. Technology Will Eat Your Brain Unless You Do This
139. Using Your Most Effective Body Language Tool
140. The Best Listening Body Language From the Neck Down
141. Reading the Speakers Body
142. Connecting At the Emotional Level with Your Colleague To Hear All
143. Mastering the Art Of NOT Interrupting
144. Asking for Clarification Is A Great Form Of Listening
145. Engaging In Conversation At Just the Right Time
146. Strong Listening Creates Strong Reactions From You
147. Honing Your Sense of Timing and Judgment to Make You a Great Listener
148. Using The Magic of Pen and Paper Tools To Your Advantage
149. Summarizing the Conversation Is Great for You and Your Colleague
150. The One-Page Email Memo Summary Aces the Listening Skills Test - Every Time!
151. Your New Reputation As a Great Listener!
