وب سایت تخصصی شرکت فرین
دسته بندی دوره ها
3

Certified Customer Relationship Management Expert (CCRME)

سرفصل های دوره

Explore the foundations of CRM, covering data-driven strategies, customer segmentation, loyalty programs & methodologies


1 - Introduction to Customer Relationship Management
  • 1 - Course overview Scope structure and expectations
  • 2 - Understanding CRM Basics and significance
  • 3 - Learning outcomes What you will gain from this course

  • 2 - Foundations of Customer Relationship Management CRM
  • 4 - Evolution of CRM From transactional to relational
  • 5 - The CRM philosophy Principles and values
  • 6 - The CRM ecosystem Key components and dynamics

  • 3 - Building a CustomerCentric Strategy
  • 7 - The power of customercentricity Concepts and benefits
  • 8 - Crafting customercentric strategies Tools and techniques
  • 9 - Instilling a customercentric culture Steps and best practices

  • 4 - DataDriven Customer Relationship Management
  • 10 - The role of data in CRM From insights to actions
  • 11 - Segmenting and targeting customers Data at work
  • 12 - Personalizing customer experiences The datadriven approach

  • 5 - CRM for Sales and Marketing Success
  • 13 - Aligning CRM with sales and marketing The synergy
  • 14 - Sales force automation Boosting efficiency and effectiveness
  • 15 - CRM and marketing automation Driving integrated campaigns

  • 6 - Enhancing Customer Satisfaction and Loyalty
  • 16 - The importance of customer satisfaction and loyalty
  • 17 - Designing and implementing effective loyalty programs
  • 18 - Measuring customer satisfaction Metrics and tools

  • 7 - Effective Customer Service Strategies
  • 19 - CRM in customer service Enhancing interactions and experiences
  • 20 - Resolving customer issues Strategies and techniques
  • 21 - Building a proactive customer service The CRM approach

  • 8 - CRM Tools and Technologies
  • 22 - Understanding CRM technologies and its importance
  • 23 - Choosing the right CRM software Factors and considerations
  • 24 - Automation in CRM Enhancing efficiency and customer experience

  • 9 - Implementing and Evaluating CRM Strategies
  • 25 - From planning to execution The CRM implementation process
  • 26 - Measuring CRM success Key metrics and KPIs
  • 27 - CRM future trends Staying ahead in the game
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    ایمیل شما:
    تولید کننده:
    شناسه: 21659
    حجم: 2175 مگابایت
    مدت زمان: 104 دقیقه
    تاریخ انتشار: ۷ آبان ۱۴۰۲
    طراحی سایت و خدمات سئو

    139,000 تومان
    افزودن به سبد خرید