Providing Troubleshooting Support for Windows Users

سرفصل های دوره

It can be challenging troubleshooting problems with Windows, so knowing how to translate this into support for end users can be essential. This course teaches you to work with PC users to diagnose and troubleshoot problems on Microsoft Windows.

1. Course Overview

1. Course Overview

2. How You Support Windows Users

1. Course Introduction

2. Module Introduction

3. What Is This IT Support Thing Anyway

4. How You Support Local Users

5. How You Support Remote Users by Phone

6. How You Support Remote Users Online

7. Summary

3. Providing Quality Support to Users

1. Module Introduction

2. How Do You Define Quality Support

3. Structuring Your Support System

4. Quickly Getting to the Detail

5. Helping People to Help Themselves

6. Summary

04. Providing Local and Remote Support

01. Module Introduction

02. Introducing Quick Assist

03. Working in a Quick Assist Session

04. Configuring Windows for Remote Access

05. Configuring Remote Access in the Enterprise

06. Instigating a Remote Assistance Session

07. Working in a Remote Assistance Session

08. Starting a Remote Desktop Session

09. Configuring Remote Desktop

10. Working in a Remote Desktop Session

11. Using the Problem Steps Recorder

12. Reading Problem Steps Recorder Files

13. Other Ways to Provide Remote and Local Support

14. Summary

235,000 تومان

افزودن به سبد خرید

خرید دانلودی فوری

در این روش نیاز به افزودن محصول به سبد خرید و تکمیل اطلاعات نیست و شما پس از وارد کردن ایمیل خود و طی کردن مراحل پرداخت لینک های دریافت محصولات را در ایمیل خود دریافت خواهید کرد.

تولید کننده: PluralSight