Unspoken Rules of Business Email to Boost Your Career

سرفصل های دوره

Understanding Email Tone and Etiquette

1. Introduction

1. Welcome & Introduction

2. Get your moneys worth!

3. Learning how to Adjust Audio Speed

2. Lesson 0

1. What we will focus on

2. What you can do after you finish

3. How will the lessons be structured

4. Conclusion

3. Lesson 1 Learning to identify passive-aggressive behavior in emails

1. Introduction

2. Teaching Example Handling a passive aggressive request

3. Deep Dive the email & How else could it be understood

4. Example 1 Passive Aggressiveness with Timelines

5. Deep Dive the email & How else could we interpret this email

6. Example 2 Raising an Issue Passive Aggressively

7. Deep Dive this email & How else could we interpret this email

8. Example 3 Passive Aggressive Check-In

9. Lets Deep Dive this Email & How else could we interpret this email

10. Lesson Conclusion - How to avoid sounding passive aggressive in an email

4. Lesson 2 Learning how to avoid sounding overly defensive in email responses

1. Who cares about sounding defensive in an email

2. Teaching Example - Defensive Focus, Not Problem Solving

3. Lets Deep Dive this Email & How else could we interpret this email

4. Example 1 Defensive Reaction to Question

5. Lets Deep Dive this Email & How else could we interpret this email

6. Example 2 Ignoring Constructive Feedback by Being Defensive

7. Lets Deep Dive this Email & How Else Might We Interpret this Email

8. Example 3 Defensive Reaction to Criticism

9. Lets Deep Dive this Email & How Else Might We Interpret this Email

10. Lesson Conclusion - How to Avoid Sounding Overly Defensive in Emails

5. Lesson 3 Learning how to politely decline an email request

1. Why do we need to know how to politely decline an email request

2. Teaching Example Enabling a Coworker to Solve Their Own Problem

3. Lets Deep Dive this Email & How else could we interpret this email

4. Example 1 Declining a Request that is Outside the Scope of Work

5. Lets Deep Dive this Email & How else could we interpret this email

6. Example 2 Declining and Referring a Request

7. Lets Deep Dive this Email & How Else Might We Interpret this Email

8. Example 3 Declining and Redirecting a Request

9. Lets Deep Dive this Email & How Else Might We Interpret this Email

10. Lesson Conclusion - How to Politely Decline a Request

6. Lesson 4 Learning when to use email chains and when not to

1. Why care about email chains anyway

2. Teaching Example Kindly Bringing an Email back into the Chain

3. Lets Deep Dive this Email & How else could we interpret this email

4. Lesson Conclusion - Best Practices for Email Chains

7. Lesson 5 Learning to understand when and who to copy on an email

1. Why bother to learn how to identify when and who to copy on an email

2. Teaching Example Too Many People on One Email

3. Lets Deep Dive this Email & How else could we interpret this email

4. Example Criticism with Manager

5. Lets Deep Dive this Email & How else could we interpret this email

6. Example 2 Criticism in Front of Team

7. Lets Deep Dive this Email & How Else Might We Interpret this Email

8. Example 3 Passive Aggressive Criticism in Front of Team

9. Lets Deep Dive this Email & How Else Might We Interpret this Email

10. Lesson Conclusion - How to decide who to add to the email and who not to

8. Lesson 6 Learning how to craft the perfect subject line

1. Why should I care about crafting a good subject line

2. Example 1 Poor Searchability

3. Breakdown & Recommendation

4. Example 2 Missing Critical Information

5. Breakdown & Recommendation

6. Example 3 Missing Key Action

7. Breakdown & Recommendation

8. Lesson Conclusion - Best Practices for Writing Email Subject Lines

9. Ending

1. Course Completion

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تولید کننده: Udemy