Mastering Key Performance Indicators (KPIs)

سرفصل های دوره

Unlock Business Success: Master Key Performance Metrics & Systems

1 - Course introduction

1 - What does the course cover

2 - Using KPIs as directional guides

3 - The analogy of KPIs and fighter planes

4 - Grasping KPIs using weight loss objectives

5 - Aligning KPIs with strategic objectives

2 - Charting your strategic objectives

6 - Agree on what matters

7 - 1.1-Smart-Strategy-board.pdf

7 - Introduction to the Smart Strategy Board template

8 - 1.1-Smart-Strategy-board.pdf

8 - Mastering the use of the Smart Strategy Board template

9 - Visualizing strategic goals

10 - Continual assessment and adjustment of strategic aims

11 - Cascading goals

12 - The role of support functions

13 - Action plan alignment

3 - Introduction to Key Performance Questions

14 - Diving into Key Performance Questions

15 - Emphasizing metric diversity

16 - Crafting effective KPQs

17 - Key Performance Questions in action Google example

18 - Key Performance Questions in action Butcher example

19 - Section recap

4 - Introduction to Key Performance Indicators

20 - Introduction to Key Performance Indicators

21 - Definition of KPIs

22 - Distinguishing among Goals KPIs and Targets

23 - Comparing Leading and Lagging indicators

24 - Tangible vs Intangible KPIs

25 - Qualitative vs Quantitative KPIs

26 - Determining the right number of KPIs

27 - Finding valuable KPIs

28 - Measuring behaviour not opinion

29 - Measuring behaviour Gucci example

30 - The surge of data and its impact on KPIs

31 - KPI evolution supermarket example

5 - How to work with a KPI design template

32 - 4.1-KPI-design-Template.pdf

32 - Introducing the KPI template

33 - KPI template Net profit example

34 - KPI Template NPS example

35 - Strategies for effective KPI design

6 - KPIs in action Practical examples

36 - Financial KPIs

37 - Customer Engagement KPIs

38 - Customer KPIs Example

39 - Operational KPIs

40 - HR KPIs

41 - KRIs

42 - Conclusion

7 - Managing performance

43 - Managing performance Introduction

44 - From KPIs to insights

45 - KPI reporting

46 - 6.3-Performance-Reporting-Template.pdf

46 - Using a KPI reporting template

47 - RAG ratings

48 - RAG rating example RAF

49 - Data visualization

50 - KPI reporting example

51 - KPI review meetings

52 - KPI meeting template

53 - Conclusion

8 - Course recap

54 - Best practices to remember

55 - Final words

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تولید کننده: Udemy