Get Amazing Results from Your Conversations at Work

سرفصل های دوره

How to Build Trust, Rapport, and Connection with (Almost) Anyone to Get More Done

1 - Introduction

1 - Introduction

2 - Handout-1-Beginning-Self-Assessment.pdf

2 - SelfAssessment How Strong are Your Conversation Skills

2 - Foundations for every successful conversation

3 - Understand the 3 Vs of communication Verbal Vocal and Visual

4 - Be Approachable

4 - Handout-2-Are-You-Unapproachable.pdf

5 - Make a Warm Impression

6 - Become a Brilliant Listener

7 - Activity Assess Your Barriers to Brilliant Listening

7 - Handout-3-Assess-Your-Barriers-to-Listening.pdf

3 - Master RelationshipBuilding Conversations

8 - Handout-4-Moving-From-Small-Talk-to-Big-Topics.pdf

8 - Shifting from Small Talk to Big Topics

9 - Dos and Donts for Being a Trustworthy Communicator

9 - Handout-5-How-Trustworthy-Are-You.pdf

10 - Adapt Your Communication Style

10 - Handout-6-Adapt-Your-Communication-Style.pdf

11 - Handout-7-How-to-Uncover-Your-Employees-Motivation.pdf

11 - How to Uncover Your Employees Motivations

12 - How to Make an Elevator Pitch

13 - Handout-8-How-to-Get-to-Know-Your-Customers-Better.pdf

13 - How to Get to Know Your Customers Better

14 - 25 Questions that Can Dramatically Improve Any Conversation

14 - Handout-9-25-Questions-that-Can-Dramatically-Improve-Any-Conversation.pdf

4 - Navigate Conflict and Tricky Conversations

15 - What Do We Mean By Conflict

16 - Focus on the Problem Not the Person

16 - Handout-10-Focus-on-the-Problem-Not-the-Person.pdf

17 - Handout-11-Stop-Avoiding-Conflict-and-Start-Talking.pdf

17 - Stop Avoiding Conflict and Start Talking

18 - Handout-12-Take-a-Breather-When-Tensions-are-High.pdf

18 - How to Take a Breather When Tensions are High

19 - Handout-13-How-To-Bring-Up-Topics-That-Nobody-Wants-to-Talk-about-But-Everyone-Knows.pdf

19 - How to Bring Up Topics That Nobody Wants to Talk About But Everyone Knows

20 - Handout-14-How-To-Talk-to-Your-Boss-about-Your-Career-Goals.pdf

20 - How to Talk to Your Boss about your Career Goals

5 - Tackling Feedback Conversations

21 - Handout-15-Use-the-5-Cs-of-Effective-Feedback.pdf

21 - Use The 5 Cs of Effective Feedback

22 - Handout-16-How-to-Give-Everyday-Feedback.pdf

22 - How to Give Everyday Feedback

23 - Handout-17-How-to-Ask-for-Feedback.pdf

23 - How to Ask for Feedback

24 - Handout-18-How-to-Hear-Feedback-with-Less-Defensiveness.pdf

24 - How to Accept Feedback with Less Defensiveness

25 - Handout-19-What-to-Do-if-you-Disagree-with-Your-Performance-Feedback.pdf

25 - What to Do If You Disagree with Feedback

6 - What to Say and Do When Work Conversations Get Personal

26 - Handout-20-What-to-Say-When-Somebody-Cries-at-Work.pdf

26 - What to Do When Someone Cries at Work

27 - Handout-21-How-to-Talk-about-Mental-Health-at-Work.pdf

27 - How to Talk about Mental Health at Work

28 - Handout-22-How-to-Talk-to-a-Negative-Person-on-Your-Team.pdf

28 - How to Talk to a Negative Person on Your Team

29 - What to Say When Someone Says I Told You So

30 - Handout-23-How-to-Say-No-Without-Feeling-Guilty.pdf

30 - How to Say No Without Feeling Guilty

7 - Wrapping It Up

31 - Putting it all together

32 - Handout-24-Wrapping-Up-Self-Assessment.pdf

32 - SelfAssessment PostTest

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تولید کننده: Udemy-Training