Conflict management: Prevention and resolution.

سرفصل های دوره

A step-by-step guide for reducing and resolving conflicts in both your personal and professional life.

1. Let's get started!

1. A few words about me.

2. Important information about the course.

3. The Growth Zone - and how it will make you comfortable with anything.

4. An example of how to use your Growth Zone.

2. Understanding conflicts and conflict communication

1. Healthy versus unhealthy conflicts.

2. Why we should address conflicts quickly.

3. Making sure we're ready to resolve the conflict.

4. Introduction to different communication styles.

5. Process versus result-oriented thinking.

6. The 4 communication styles - and how to deal with each.

3. Overcoming fear and creating healthy conflict mindsets

1. A quick word.

2. The fear of saying something wrong.

3. The fear of losing people.

4. Are conflicts a sign of a bad relationship

5. The fear of being disliked.

6. Not wanting to make others feel bad.

7. Not wanting to feel bad about ourselves.

8. The fear of being wrong.

9. How to overcome worst-case scenario thinking.

10. How eliminating the win-lose mentality will make conflict management easier.

11. Fear of ruining the moment.

12. Letting go of the people who aren't right for you.

4. Conflict prevention Habits, techniques, and strategies to reduce conflict

1. About these techniques.

2. Signs that will tell you if someone is experiencing a conflict with you.

3. Non-confrontational ways to ask about potential conflicts.

4. Picking our battles - letting go of the little things.

5. The Check-In technique, and how it helps build better relationships.

6. Understanding boundaries and needs - and how they prevent conflict.

7. How to have boundary-setting conversations.

8. Addressing other people's bad behaviors non-confrontationally.

9. The Hypotheticals game, and how it reduces conflict and improves relationships.

10. Introduction to expectation management.

11. Managing your expectations of others.

12. Managing other people's expectations of you.

13. Making agreements that will prevent and resolve conflicts.

14. Creating a code-of-conduct for larger groups.

15. How to deal with difficult people.

5. Conflict resolution tools and techniques

1. A few words about these techniques.

2. Remaining calm.

3. Some helpful assertiveness techniques.

4. Emotional versus logical state - and which to use when resolving a conflict.

5. How and why we should correctly clarify the source of the conflict.

6. Uncovering underlying causes for conflict.

7. Three core rules to follow.

8. How to listen during a conflict.

9. How to handle being interrupted.

10. Making it us versus the problem - rather than me versus you.

11. How to build trust that will help solve the conflict.

12. Using I-statements to share our experiences.

13. The importance of repeating back information.

14. How absolutes ruin our conflict resolution.

15. Resolving conflicts based on misunderstandings.

16. What to do when we disagree on what the conflict or problem is.

17. How and why we should be future focused.

18. The two unique elements of workplace conflicts.

6. The conflict resolution conversation - step-by-step

1. A few quick words about this step-by-step process.

2. Step 1 How to map out your own experience.

3. Step 2 How to self-monitor to be fully prepared.

4. Step 3 Put yourself in the other person's shoes.

5. Step 4 How to manage your own expectations.

6. Step 5 How and when to schedule the conflict resolution conversation.

7. Step 6 Setting correct ground rules together.

8. Step 7 Clarify the topic.

9. Step 8.1 How to share your individual experiences with each other.

10. Step 8.2 When and how to ask clarifying questions.

11. Step 8.3 Repeat back what you've heard each other say.

12. Step 8.4 Rinse and repeat if necessary.

13. Step 9.1 Deciding on how to solve the problem or avoid it in the future.

14. Step 9.2 How to find your best compromise - if necessary.

15. Step 10 Why and how to write down your agreement.

16. Let's sum up the steps.

17. When it becomes necessary to take a break.

18. How a third party can help when conflicts reach a stale mate.

19. Dealing with conflicts that repeat themselves over and over.

20. What to do when we can't find a solution to the conflict.

21. Rebuilding the relationship after a conflict.

7. Bonus!

1. Bonus lecture!

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تولید کننده: Udemy-Training