1. A few quick words about this step-by-step process.
2. Step 1 How to map out your own experience.
3. Step 2 How to self-monitor to be fully prepared.
4. Step 3 Put yourself in the other person's shoes.
5. Step 4 How to manage your own expectations.
6. Step 5 How and when to schedule the conflict resolution conversation.
7. Step 6 Setting correct ground rules together.
8. Step 7 Clarify the topic.
9. Step 8.1 How to share your individual experiences with each other.
10. Step 8.2 When and how to ask clarifying questions.
11. Step 8.3 Repeat back what you've heard each other say.
12. Step 8.4 Rinse and repeat if necessary.
13. Step 9.1 Deciding on how to solve the problem or avoid it in the future.
14. Step 9.2 How to find your best compromise - if necessary.
15. Step 10 Why and how to write down your agreement.
16. Let's sum up the steps.
17. When it becomes necessary to take a break.
18. How a third party can help when conflicts reach a stale mate.
19. Dealing with conflicts that repeat themselves over and over.
20. What to do when we can't find a solution to the conflict.
21. Rebuilding the relationship after a conflict.
