Business Process Management: Certification

سرفصل های دوره

The most comprehensive, step by step guide on how to approach your processes, manage them well and improve performance.

1. Introduction

1. What is covered in this course

2. Disclaimer

3. What is the purpose of this course

2. The fundamentals of Business Process Management

1. What is a business process

2. What is business process management

3. Examples of BPM in practice

4. Examples of BPM in practice - example 2

5. The benefits of Business Process Management

6. Rate your current status

3. Developing a business process

1. Overview

2. Define the goals

3. Review the current state

4. Set out process fundamentals

5. Set out the process fundamentals - SIPOC

6. Map the process

7. Map the process - Flowchart

8. Assign owners

9. Assign owners - Demonstration

10. Test the process

11. Test the process - Demonstration

12. Test the process - Track your success markers

13. Implement the process

14. Implement the process - Implementation Plan

15. Continually improve

16. Continually improve - PDCA demonstration

4. Improving a business process

1. Overview

2. Analyze the current state

3. Analyze the current state - demonstration

4. Model the future state

5. Model the future state - Demonstration

6. Implement improvements

7. Implement improvements - Implementation Plan

8. Monitor improvements

9. Monitor improvements - Example 1

10. Monitor improvements - Example 2

11. Optimize the process

12. Optimize the process - Demonstration 1

13. Optimize the process - Demonstration 2

5. Fundamentals of BPM continued

1. Categories of BPM

2. System centric BPM

3. Process centric BPM

4. Document centric BPM

5. Challenges of BPM

6. Close out

1. Interactive exercise

2. Review of key learnings

3.1 Business Process Management.pdf

3. Thank you

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تولید کننده: Udemy