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خانه » فروشگاه » Empathy for Customer Service

Empathy for Customer Service

سرفصل های دوره

Master Empathy in Customer Service: Emotional Intelligence, Trust-Building, Conflict Resolution and Customer Loyalty


1 - Fundamentals of Empathy in Customer Service
  • 1 -Empathy in customer service fosters loyalty and transforms negative experiences.pdf
  • 1 -Understanding Empathy in Customer Interactions
  • 2 -Download The Amazing +100 Page Workbook For this Course
  • 3 -Empathy vs.pdf
  • 3 -Empathy vs. Sympathy in Sales
  • 3 - Student Self Intro.html
  • 4 -Benefits of Empathy for Customer Success
  • 4 -Benefits of Empathy for Customer Success.pdf
  • 5 -Developing Empathetic Listening Skills
  • 5 -Developing Empathetic Listening Skills.pdf
  • 6 -Real-Life Examples of Empathetic Customer Service
  • 6 -Real-Life Examples of Empathetic Customer Service.pdf
  • 7 -Lets Celebrate Your Progress In This Course 25% 50% 75% 100%!!
  • 7 -Lets+Celebrate+Your+Progress.pdf

    • 2 - Emotional Intelligence in Customer Relations
  • 1 -Introduction to Emotional Intelligence
  • 1 -Introduction to Emotional Intelligence.pdf
  • 2 -Self-Awareness and Empathy
  • 2 -Self-Awareness and Empathy.pdf
  • 3 -Emotional Regulation Techniques
  • 3 -Emotional Regulation Techniques.pdf
  • 4 -Applying Emotional Intelligence in Customer Service
  • 4 -Applying Emotional Intelligence in Customer Service.pdf
  • 5 -Case Studies on Emotional Intelligence in Sales
  • 5 -Case Studies on Emotional Intelligence in Sales.pdf

    • 3 - Building Trust through Empathetic Communication
  • 1 -Importance of Trust in Customer Relationships
  • 1 -Importance of Trust in Customer Relationships.pdf
  • 2 -Establishing Rapport with Empathy
  • 2 -Establishing Rapport with Empathy.pdf
  • 3 -Empathetic Communication Strategies
  • 3 -Empathetic Communication Strategies.pdf
  • 4 -Overcoming Communication Barriers with Empathy
  • 4 -Overcoming Communication Barriers with Empathy.pdf
  • 5 -Case Studies on Trust-building in Customer Service
  • 5 -Case Studies on Trust-building in Customer Service.pdf

    • 4 - Customer-Centric Approach with Empathy
  • 1 -Customer-Centric Mindset
  • 1 -Customer-Centric Mindset.pdf
  • 2 -Embracing Customer Empathy in Sales
  • 2 -Embracing Customer Empathy in Sales.pdf
  • 3 -Personalizing Customer Interactions
  • 3 -Personalizing Customer Interactions.pdf
  • 4 -Customer Journey Mapping with Empathy
  • 4 -Customer Journey Mapping with Empathy.pdf
  • 5 -Customer-Centric Success Stories
  • 5 -Customer-Centric Success Stories.pdf

    • 5 - Effective Problem Resolution through Empathy
  • 1 -Empathy in Handling Customer Complaints
  • 1 -Empathy in Handling Customer Complaints.pdf
  • 2 -Turning Challenges into Opportunities with Empathy
  • 2 -Turning Challenges into Opportunities with Empathy.pdf
  • 3 -Conflict Resolution Techniques with Empathy
  • 3 -Conflict Resolution Techniques with Empathy.pdf
  • 4 -Empathy in Finding Win-Win Solutions
  • 4 -Empathy in Finding Win-Win Solutions.pdf
  • 5 -Case Studies on Successful Problem Resolution through Empathy
  • 5 -Case Studies on Successful Problem Resolution through Empathy.pdf
  • 6 -Quarter+Complete+-+Well+Done+Keep+Going.pdf
  • 6 -Youve Achieved 25% Lets Celebrate Your Progress And Keep Going To 50%

    • 6 - Empathy for Understanding Customer Needs
  • 1 -Empathy for Customer Needs Discovery
  • 1 -Empathy for Customer Needs Discovery.pdf
  • 2 -Active Listening Techniques for Needs Assessment
  • 2 -Active Listening Techniques for Needs Assessment.pdf
  • 3 -Empathy in Identifying Pain Points
  • 3 -Empathy in Identifying Pain Points.pdf
  • 4 -Customizing Solutions with Customer Empathy
  • 4 -Customizing Solutions with Customer Empathy.pdf
  • 5 -Real-Life Examples of Empathy-driven Needs Analysis
  • 5 -Real-Life Examples of Empathy-driven Needs Analysis.pdf

    • 7 - Empathy Training for Sales Professionals
  • 1 -Empathy Training Programs
  • 1 -Empathy Training Programs.pdf
  • 2 -Skill Development in Empathetic Sales Techniques
  • 2 -Skill Development in Empathetic Sales Techniques.pdf
  • 3 -Role of Empathy in Sales Pitches
  • 3 -Role of Empathy in Sales Pitches.pdf
  • 4 -Empathy in Building Long-Term Customer Relationships
  • 4 -Empathy in Building Long-Term Customer Relationships.pdf
  • 5 -Training Success Stories on Empathy in Sales
  • 5 -Training Success Stories on Empathy in Sales.pdf

    • 8 - Empathy at Scale
  • 1 -Technology for Empathy-driven Customer Service
  • 1 -Technology for Empathy-driven Customer Service.pdf
  • 2 -AI and Empathetic Communication
  • 2 -AI and Empathetic Communication.pdf
  • 3 -Automation and Personalization with Empathy
  • 3 -Automation and Personalization with Empathy.pdf
  • 4 -Measuring Empathy at Scale
  • 4 -Measuring Empathy at Scale.pdf
  • 5 -Case Studies on Technology-enhanced Empathy
  • 5 -Case Studies on Technology-enhanced Empathy.pdf

    • 9 - Cross-Cultural Empathy in Global Sales
  • 1 -Cultural Awareness and Empathy
  • 1 -Cultural Awareness and Empathy.pdf
  • 2 -Empathy in Cross-Cultural Communication
  • 2 -Empathy in Cross-Cultural Communication.pdf
  • 3 -Respecting Cultural Differences in Sales
  • 3 -Respecting Cultural Differences in Sales.pdf
  • 4 -Empathy in International Customer Success
  • 4 -Empathy in International Customer Success.pdf
  • 5 -Case Studies on Cross-Cultural Empathy in Sales
  • 5 -Case Studies on Cross-Cultural Empathy in Sales.pdf

    • 10 - Managing Difficult Customers with Empathy
  • 1 -Empathy in Dealing with Challenging Customers
  • 1 -Empathy in Dealing with Challenging Customers.pdf
  • 2 -Empathetic De-Escalation Techniques
  • 2 -Empathetic De-Escalation Techniques.pdf
  • 3 -Turning Dissatisfied Customers into Advocates
  • 3 -Turning Dissatisfied Customers into Advocates.pdf
  • 4 -Empathy Training for Managing Difficult Situations
  • 4 -Empathy Training for Managing Difficult Situations.pdf
  • 5 -Real-Life Examples of Empathy in Difficult Customer Management
  • 5 -Real-Life Examples of Empathy in Difficult Customer Management.pdf
  • 6 -Half+Complete+-+Well+Done+Keep+Going.pdf
  • 6 -Youve Achieved 50% Lets Celebrate Your Progress And Keep Going To 75%

    • 11 - Test your knowledge now to achieve your goals!
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    ایمیل شما:
    تولید کننده:
    مدرس:
    شناسه: 43689
    حجم: 2837 مگابایت
    مدت زمان: 152 دقیقه
    تاریخ انتشار: ۸ اسفند ۱۴۰۳
    دسته بندی محصول
    Udemy
    Udemy
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    139,000 تومان
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