Workplace Communication Skills Part 1

سرفصل های دوره

Mastering Personal Communication Skills for Workplace Success

1 - Introduction

1 -Course introduction

2 - Section 1

1 -Section 1 introduction A brief overview of communication theory

2 -1.1 The sourcesender

3 -1.2 The message

4 -1.3 The channel

5 -1.4 The receiver

6 -Section 1 conclusion

3 - Section 2

1 -Section 2 introduction - Interpersonal communication

2 -2.1 Principles of interpersonal communication

3 -2.2 Building positive relationships

4 -2.3 Developing emotional intelligence and empathy

5 -2.4 Conflict resolution and negotiation skills

6 -2.5 Cross-cultural communication in a diverse workplace

7 -2.6 - Assessing personal communication strengths and weaknesses

8 -Section 2 conclusion

4 - Section 3

1 -Section 3 introduction Skills for effective face-to-face communication

2 -3.1 Preparation for a face-to-face conversation

3 -3.2 How to conduct a face-to-face conversation

4 -3.3 Non-verbal cues

5 -3.4 Active listening

6 -3.5 Effective questioning

7 -3.6 Feedback strategies

8 -Section 3 conclusion

5 - Section 4

1 -Section 4 introduction Written communication

2 -4.1 Importance of written communication

3 -4.2 Crafting professional written communication

4 -4.3 Proofreading and editing

5 -4.4 Strategies for clear and persuasive writing

6 -Section 4 conclusion

6 - Course conclusion

1 -Course conclusion

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