The Customer: How to Manage Customer Feedback (BITE SIZE)

سرفصل های دوره

Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve

1 - Welcome to How to Manage Customer Feedback

1 - Welcome to How to Manage Customer Feedback

2 - Providing Customer Feedback to Teams

2 - Providing Customer Feedback to Teams

3 - Customer Complaints

3 - Developing a Strategy for Customer Complaints

4 - The Power of Social Media

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5 - Handling a Customer Complaint

6 - How to Retain Our Customers

4 - Customer Service

8 - Identifying Service Gaps

9 - 3 ways customer service has changed and how to adapt.zip

9 - How Customer Service has Changed

5 - Handling a Hostile Customers

10 - Advice From Robert Bacal

12 - Strategies for Managing Hostile Customers

14 - 7 rules for compensating your customer after a service or product failure.zip

6 - Congratulations You now know how to Manage Customer Feedback

15 - How to Manage Customer Feedback

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تولید کننده: Udemy-Training