The Customer: How to Understand Their Needs (BITE SIZE)

سرفصل های دوره

Be guided on understanding the modern customer and how their needs have changed over time

1 - Welcome to How to Understand Customer Needs

1 - Welcome to How to Understand Customer Needs

2 - Customer Satisfaction

2 - The Service Profit Chain

3 - The Relationship Between Employee and Customer Satisfaction

3 - Internal and External Customers

4 - A Focus on the Internal Customer

5 - Identifying External Customer Needs

6 - Why Employee Satisfaction is Key for Customer Satisfaction

6 - employee satisfaction for customer satisfaction.zip

4 - The Modern Day Customer

9 - Strategies for the Modern Day Customer

11 - Expectations of Our Customers

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13 - 10 things every customer wants.zip

13 - Personalised Customer Experience

16 - Buying Habits of Contemporary Customers

17 - The Link Between Decision Making and Emotions

17 - why are emotional connections the key to exceptional customer service.zip

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5 - Whats Your Game Plan

6 - Congratulations You now know how to Understand Customer Needs

20 - How to Understand Customer Needs

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تولید کننده: Udemy-Training