Super Star Sales – The Complete Sales Training Program

سرفصل های دوره

A Complete Sales Training Program for Retail Stores – Master Customer Engagement, Upselling, and Closing More Sales

1 - Introduction to the Course

1 -Course Introduction

2 -Whats Included In This Course

3 -How to Use This Program

4 -Course Agenda

2 - Workbook and Reading Material

1 -Super Star Sales - Reading Material.pdf

1 - Reading Material.html

3 - Selling Mindset

1 -Section 1 Introduction Selling Mindset

2 -1 Introduction to Mindset

3 -2 Selling Is Not Bad

4 -3 The Delighted Customer

4 - Customer Service

1 -Section 2 Introduction Customer Service

2 -4 Greeting - Part 1

3 -4 Greeting - Part 2

4 -5 Handling the Telephone - Part 1

5 -5 Handling the Telephone - Part 2

6 -6 Approach and Reapproach - Part 1

7 -6 Approach and Reapproach - Part 2

8 -7 Determine Customer Needs - Part 1

9 -7 Determine Customer Needs - Part 2

5 - Basic Selling Skills

1 -Section 3 Introduction Basic Selling Skills

2 -8 Stand Up & Look Up - Part 1

3 -8 Stand Up & Look Up - Part 2

4 -9 Face the Entrance - Part 1

5 -9 Face the Entrance - Part 2

6 -10 Serve More Than One Customer - Part 1

7 -11 The Selling Attitude - Part 1

8 -10 Serve More Than One Customer - Part 2

9 -11 The Selling Attitude - Part 2

6 - Advanced Selling Skills

1 -Section 4 Introduction Advanced Selling Skills

2 -12 Suggestive Selling - Part 1

3 -12 Suggestive Selling - Part 2

4 -13 Product Knowledge

5 -14 Adding On

6 -15 Observing the Customer - Part 1

7 -15 Observing the Customer - Part 2

8 -16 Fitting Room Service

7 - Close The Sale

1 -Section 5 Introduction Close The Sale

2 -17 Closing the Sale

3 -18 The Ideal Customer - Part 1

4 -19 Thank the Customer - Part 1

8 - After-Sales Service

1 -Section 6 Introduction After-Sales Service

2 -20 Handling Customer Returns - Part 1

3 -20 Handling Customer Returns - Part 2

4 -21 Handling Difficult Customers - Part 1

5 -21 Handling Difficult Customers - Part 2

6 -22 Reward Employees

9 - What Happens Next

1 -Coaching Before - Part 1

2 -Coaching Before - Part 2

3 -Coaching During - Part 1

4 -Coaching During - Part 2

5 -Coaching After - Part 1

6 -Coaching After - Part 2

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تولید کننده: Udemy