1 - Introduction
2 - Old Age and the Decline in Financial Literacy
3 - The Demographic Shift in Canada
4 - The Wealth Transfer
5 - Financial Concerns with Aging
6 - Who are Vulnerable People
7 - Challenges for Advisors and Firms Dealing with Vulnerable Clients
8 - Normal Cognitive Aging
9 - Cognitive Impairment and Dementia
10 - Warning Signs of Dementia
11 - Understanding Elder Abuse
12 - Elder Financial Abuse
13 - Scams Targeting Seniors
14 - Case Kathleen
15 - Penalties and Enforcement
16 - Regulatory Requirements for Advisors
17 - Regulatory Requirements for All Advisors
18 - Suitability
19 - Know Your Client KYC
20 - Know Your Product KYP
21 - Regulatory Changes for Advisors
22 - Communicating with your Clients
23 - Good Communication Practices for Senior Clients
24 - Handling Complaints
25 - Regulatory Expectations
26 - Important Client Documents
27 - Power of Attorney POA
28 - Spotting and Preventing POA Abuse
29 - Trusted Contact Person TPC
30 - Temporary Holds on Client Disbursements
31 - Understanding Capacity
32 - Evaluating Capacity
33 - Taking Steps if Incapacity or Abuse is Suspected
34 - Firmlevel Measures to Protect Senior Clients
35 - Implementing an Escalation Process
36 - Conclusion
