Professional Receptionist Training Master Front Desk Skills

سرفصل های دوره

1 - Introduction

1 -Course Intro Video

2 - Introduction to the Role of a Receptionist

1 -What is a Receptionist

2 -Key Qualities of a Successful Receptionist

3 -Different Types of Receptionist Roles

4 -Career Benefits and Growth Opportunities in Receptionist Roles

3 - Customer Service Excellence

1 -Understanding Customer Needs and Expectations

2 -How to Handle Complaints Gracefully

3 -Manage Tough Situations and Resolving Conflicts

4 -Handle Sensitive Information

4 - Essential Skills for Receptionists

1 -Become a Better Listener A Quick Guide

2 -Effective Communication Skill

3 -Mastering Multitasking in a Busy Environment

4 -Easy Strategies to Stay Organised

5 -Pay Attention to the Details

5 - Front Desk Management and Client Interactions

1 -Become the First Point of Contact for Clients and Visitors

2 -How to Register and Check-in Visitors Efficiently

3 -Managing the Reception Area Organisation and Safety Tips

6 - Mastering Receptionist Etiquette

1 -Maintaining Confident Attitude and Efficient Energy

2 -Proper Clothing and Attire

3 -Balancing Body Movements and Eye Contact

7 - Practice Test

8 - Tools and Technology for Receptionists

1 -Manage Calls with Phone Systems and VoIP

2 -Introduction to CRM Software

3 -Maximising Efficiency with Microsoft Word and Google Docs

4 -Boosting Productivity with Microsoft Excel and Google Sheets

5 -Create Impactful Presentations with PowerPoint & Google Slides

6 -Why Google Meet and Zoom Are Essential for Virtual Meetings

7 - Guidebook for Tools and Technologies.html

9 - Practice Books

1 -Excel Practice.xlsx

1 -Microsoft word practice.docx

1 -PowerPoint Exercise.pptx

1 - Interactive Exercises for Professional Receptionist.html

10 - Manage Office Operations

1 -How to Organise and Maintain Office Supplies and Equipment

2 -Effectively Address Inquiries and Resolve Issues

11 - Ensuring Workplace Safety and Data Protection

1 -Understanding Health and Safety in the Workplace

2 -Master Data Protection and Confidentiality

12 - Managing Appointments and Meetings

1 -What are the Keys to Organise Any Meetings or Events Successfully

2 -What Are the Important Questions to Ask While Booking the Venue

3 -How Can You set up the Meeting Room

4 -How to Take Effective Meeting Minutes

5 -How to Handle Last-Minute Changes and Cancellations

13 - Travel Management

1 -Introduction to Travel Management

2 -Itinerary Planning

3 -Book Flights and Accommodation

4 -How to Manage Travel Budgets

5 -Handle Last-Minute Changes

6 -Tools and Apps for Travel Management

7 -Travel Management Tools User Manual (1).pdf

7 - Guidebook on Travel Management.html

14 - Time Management and Productivity Tips

1 -Time Management Techniques for Front Desk Operations

2 -How to Prioritise Tasks as a Receptionist

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تولید کننده: Udemy