Mastering Dynamics 365 Customer Insights – Journeys

سرفصل های دوره

Join us on a full exploration of Dynamics 365 Customer Insights - Journeys, guiding you from setup to mastery.

1 - Introduction and overview

1 - An introduction to Dynamics 365 Customer Insights Journeys

2 - Understanding licensing and pricing

3 - Open and navigate the application

2 - Setup and configuration

4 - Manage compliance and privacy

5 - Domain authentication connect your domains

3 - Customers and target audiences

6 - Understand and manage contacts and leads

7 - Segments and triggers

4 - Marketing channels and content

8 - Working with marketing emails

9 - Working with text messages

10 - Working with push notifications

11 - Working with custom channels

12 - Personalization for more engaging content

5 - Customer journeys

13 - Working with customer journeys

6 - Insights and analytics

14 - Understanding insights and analytics

7 - Other components and features

15 - Planning and managing events

16 - Using marketing forms

17 - Setting up lead scoring for sales process automation

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تولید کننده: Udemy