Knowledge Management Accelerated with Generative AI and ITIL

سرفصل های دوره

Revolutionize Knowledge Management with GenAI tools like ChatGPT and ITIL best practice processes.

1. Introduction

1. Introduction

2.1 Knowledge Management Course Materials.pdf

2. Download the Course Materials.html

3. Purpose & Description

4. Integration with Value Streams

2. Terms & Concepts

1. Absorptive Capacity

2. Data & Knowledge Management

3. The DIKW Pyramid

4. Knowledge Assets and Multi-Base Knowledge Management Environment

5. Transforming Raw Data into Wisdom using ChatGPT and the DIKW model.html

6. SECI Model Of Knowledge Dimensions

7. Using Gen AI to push the SECI model to the next level

8. Converting Tacit Knowledge to Explicit Knowledge using Generative AI.html

9. Data-Driven and Insight-Driven Decisions

10. ALOE Techniques for Enhanced Decision-Making

11. How Gen AI can enhance ALOE Techniques

12. Organizational Learning and Knowledge Management

13. Knowledge Management Scope

14. Creating and Maintaining Valuable Knowledge

15. Effectively Using Information to Enable Decision-Making

3. Knowledge Management Processes

1. Processes in Knowledge Management

2. Establishing and Maintaining the Knowledge Management Environment

3. Knowledge Asset Management Process

4. Knowledge Asset Management Process Activities

4. Organizations & People

1. Professional IT and Service Management Skills and Competencies

2. Knowledge Manager Role Responsibilities

3. Knowledge Management Team

4. People and Knowledge Management

5. Snowdens Knowledge Management Principles

6. Consumers and Knowledge Management

5. Information & Technology, Partners & Suppliers

1. Information Exchange

2. Automation & Tooling

3. Partners & Suppliers

6. Practice Success Factors

1. Practice Success Factors

2. Key Metrics in Knowledge Management

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تولید کننده: Udemy