33 - Customer Journey Step 2 Engage Introduction
34 - Communicating Collaborating
35 - Basic Relationships
36 - Cooperative Relationships
37 - Understanding Service Relationship Types
38 - Partnership Relationship
39 - Building Service Relationships
40 - Creating an Environment that Allows Relational Patterns to Emerge
41 - Sustaining an Environment that Allows Relational Patterns to Emerge
42 - Building Sustaining Trust Relationships
43 - Understanding Service Provider Capabilities
44 - Understanding Customer Needs
45 - Assessing Mutual Readiness
46 - Assessing Readiness for Collaboration
47 - Managing Partners Suppliers
48 - Diversity in Service relationships
49 - Section Closure
