ITIL 4 Foundation Certification and Implementation Course

سرفصل های دوره

A Step-by-Step Guide for Obtaining Your ITIL 4 Foundation Certification and Developing Your Implementation Capabilities

1 - Course Introduction

1 - Course Introduction

2 - General Information

3 - Legal Disclaimer.html

4 - ITIL 4 Foundation Important abbreviations and definitions.html

5 - Industrial Revolution

5 - industrial revolution.zip

6 - ITIL History

6 - itil history.zip

7 - ITIL 4 Foundation Exam Structure.html

8 - Course Structure

2 - Key Concept of Service Management

9 - Key Concepts of Service Management

10 - Why We do business

11 - 1what is an erp system.zip

11 - 2what is an erp system.zip

11 - GroStore Company

12 - 5 of the biggest information technology failures and scares.zip

12 - IT Department

12 - the 5 most common it problems businesses face.zip

13 - Complex Relationship

14 - Service Value and Value cocreation

15 - Service Management

16 - Service Provision

17 - Service Offering

18 - Utility and Warranty

19 - End of Section

3 - Four Dimensions of Service Management

20 - Four Dimensions Part 1

21 - Four Dimensions Part 2

22 - Organization and People

22 - organizational structure.zip

23 - Information and Technology

24 - Partners and Suppliers

25 - Value Stream and Processes

26 - External Factors

27 - Internal and External Factors Recap

28 - End of Section

4 - Service Value System

29 - Intro to SVS

30 - Service Value System

31 - SVS Organization Silos

32 - End of Section

5 - Service Value Chain

33 - Intro to SVC

34 - Service Value Chain

35 - Engage

36 - Plan

37 - Design and Transition

38 - ObtainBuild

39 - Deliver and Support

40 - Improve

41 - Service Value Chain Summary

42 - End of Section

6 - ITIL 4 Practices

43 - Intro to Practices

44 - ITIL 4 Practices Categories

45 - Recall the Purpose of Some Practices

46 - ITIL Terms Definitions

47 - Practices in Details

48 - Continual Improvement

49 - Change Enablement

50 - Incidnet Management

51 - Problem Management

52 - Service Desk

53 - Service Request Management

54 - Service Level Management

55 - End of Section

7 - Guiding Principles

56 - Guiding Principles Part 1

57 - Guiding Principles Part 2

58 - End of Section

8 - Governance

59 - Govenance in ITIL 4

60 - Governance Examples

61 - End of Section

61 - iso90012015.zip

61 - what is cobit.zip

61 - what is iso 27001.zip

9 - Continual Improvement

62 - Continual Improvement

63 - Continual Improvement Model

64 - End of Section

10 - Complete Scenarios

65 - Create the Value Stream for New Service

65 - raci model.zip

66 - New Service Value Stream Step 1

67 - New Service Value Stream Step 2

68 - New Service Value Stream Step 3

69 - New Service Value Stream Step 4

69 - what is a kanban board.zip

70 - New Service Value Stream Step 5

71 - New Service Value Stream Step 6

11 - Mockup Exam

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تولید کننده: Udemy-Training