IT support and troubleshooting

سرفصل های دوره

Hands-on IT Support: Troubleshooting and everyday helpdesk and admin tasks.

1. Printer and MFP

1. Creating a shared folder for scans

2. Setting scanning from the MFP device to a shared folder

3. Printer error - spooler problem

4. Finding free IP for printer usage

5. WSD protocol problem

6. Printing over RDP using VPN

7. Other examples of printing over VPN

8. Sharing a USB printer over VPN

9. How to get an inf. file from a typical installation file

2. Router

1. Port forwarding

2. Scanning router open ports with Zenmap

3. Introduction to VPN

4. Configuring and testing PPTP VPN

5. Configuring and testing L2TPIPsec VPN

6. Configuring and testing OpenVPN VPN

7. Hardening router security

8. Preventing attacks and scans on router

9. Country restriction rules

10. Quality of service and session limits

11. VLAN, routing and network isolating

12. Creating VLAN for surveillance

3. Active Directory

1. Connecting to the domain and quick and easy user profile moving

2. Creating users account policy

3. Creating a special admin group with their own password policy

4. GPO to log off screens in indle time and CD USB prevention

5. Audit access to shared folder

6. RDS server quick configuration and granting a special group ability to log in

7. GPO hardening RDS server security against insider attack -domain and stand alone

4. Remote desktop problems

1. Changing the default RDP port for Windows - connection problem

2. RDP blocked by Windows firewall - port opening

3. Display, resources, settings problems

4. Remote Desktop License problem - MSLicensing renew

5. Remote Desktop Freezing issue

6. User cannot change an expired password using the Remote Desktop

5. Synology NAS (network attached storage)

1. Replacing failed NAS drive - Increase and rebuild RAID array holding data

2. Creating a shared folder on the Synology NAS

3. Windows Server Backup installation

4. System and file backup using Windows Server Backup

5. Windows Server Backup using batch script and task scheduler

6. BMR Bare metal restore and single file recovery on Windows

7. Synology Hyper Backup with batch script - backup example

8. Connect to Synology NAS with PuTTY

9. Bash script for backup on Synology - adding date to name, auto-remove old copies

10. Synology Drive Client for PC backups - file versioning. Users can restore files

11. Synology Active Backup for file server

12. Synology Active Backup for PC

13. Secure and Harden your Synology NAS - Security Advisor, policies, attacks protec

6. Tips and handy tools

1. How to get email passwords and settings from the PC

2. Automate Brute Force protection on Windows Server using IPBAN

3. Batch script creating compressed backups - date as a name, removing old copies

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تولید کننده: Udemy