IT Management Fundamentals – From IT Tech to IT Manager

سرفصل های دوره

The knowledge and expertise you need to know to become an IT manager and develop those skills

1 - Introduction

1 - Instructor & Course Introduction

2 - Tech to Manager

2 - From Tech to Manager Changed Responsibilities

3 - Know Your Stuff

4 - Keep Updated IT Always Changes

5 - Dont Talk Tech to NonTech People

6 - Be Approachable Understanding and Positive

3 - Manager Responsibilities

7 - IT Managers Responsibilities Breakdown Different Role Types

8 - Customers Internal and External

9 - Staff & Team Management

10 - Hardware Network Servers Storage Desktops Laptops Phones etc

11 - Software Apps Operating Systems Backups

12 - Roadmaps and IT Strategy Docs

12 - Roadmap-Strategy.pdf

13 - IT Budgets

13 - IT-Budget-Template.pdf

4 - Know your Systems and Staff

14 - Know Your Systems Intro

15 - Skills-Matrix.pdf

15 - Tech Skills Staff Skills Matrix

16 - AssetRegister-Template.xlsx

16 - Hardware Asset Registers Audits

17 - Applications & License Registers

17 - SoftwareRegister-Template-copy.xlsx

18 - Incident Response Helpdesk Systems

19 - Snapshot Dashboards and IT Health Checks

5 - Maintenance & Support

20 - Keep Systems Secure & Healthy

21 - Keep Systems Updated & Patched

22 - Keep Systems Current & Modern get rid of the old stuff

23 - DRP and BCP

23 - Disaster-Recovery-Plan-Template.pdf

6 - Be Organised

24 - Be Organised and Deliver

25 - Good Written and Verbal Skills

26 - Documentation Documentation Documentation

27 - Standard Operating Environments

28 - IT AUP and Procedures

28 - IT-UAP.pdf

29 - Leading by Example Help your techs

30 - Spare Equipment

7 - Meetings Reports

31 - Youll be required in a lot more meetings now

32 - Meetings Operations

32 - Operations-Action-Register.pdf

33 - Capacity-Action-Register.pdf

33 - Meetings Capacity

34 - Meetings Security

34 - Security-Action-Register.pdf

35 - Meetings Team Team Team

36 - Meetings Senior Management Boards

37 - Helpdesk & Service Desk Reports Weekly Monthly

38 - Health & Security Reports

8 - Vendors and Suppliers

39 - Vendors & Suppliers relationships

40 - Agreements Contracts MSAs RF SOWs etc

9 - Conclusion

41 - Final Thoughts

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تولید کننده: Udemy-Training