Integrating IT Service Management into Ansible Network Workflows

سرفصل های دوره

Ansible orchestration can serve as the “glue” between platforms, fully automating workflows from end to end. This course will teach you how to create integrations between network automation and common IT Service Management tools.

1 - Course Overview

1. Course Overview

2 - Basic ITSM Tasks with Ansible in ServiceNow ITSM

1. Module & Environment Overview

2. Demo - Install ServiceNow ITSM Ansible Collection

3. Demo - Configure Ansible User Account & Email Notifications in ServiceNow ITSM

4. Demo - Open, Close, & Update Problems with Ansible

5. Demo - Open, Close, & Update Incidents with Ansible

6. Demo - Open, Close, & Update Change Requests with Ansible

7. Module Summary

3 - Automate Network Configuration with Ansible in ServiceNow ITSM

1. Module Overview

2. Demo - Fetch New Change Requests with Ansible

3. Demo - Apply Simple Network Configuration through Ansible with Change Requests

4. Demo - Update Change Request with Information through Ansible

5. Demo - Apply Complex Network Configuration through Ansible with Change Requests

6. Module Summary

4 - Automate Network Troubleshooting with Ansible in ServiceNow ITSM

1. Module Overview

2. Demo - Create Webhook Connection in ServiceNow

3. Demo - Create Webhook Receiver for Ansible Automation with FastAPI

4. Demo - Basic Automatic Incident Troubleshooting with Ansible

5. Demo - Advanced Automatic Incident Troubleshooting with Ansible

6. Demo - Automatic Incident Resolution with Ansible

7. Module Summary

5 - Basic ITSM Tasks with Ansible in Jira ITSM

1. Module Overview

2. Demo - Install Jira ITSM Ansible Collection

3. Demo - Create Jira ITSM API Key & Enable Email Notifications

4. Demo - Open, Close, & Update Problems with Ansible

5. Demo - Open, Close, & Update Incidents with Ansible

6. Demo - Open, Close, & Update Change Requests with Ansible

7. Module Summary

6 - Automate Network Configuration with Ansible in Jira ITSM

1. Module Overview

2. Demo - Fetch New Change Requests with Ansible

3. Demo - Apply Simple Network Configuration through Ansible with Change Requests

4. Demo - Update Change Request with Information through Ansible

5. Demo - Apply Complex Network Configuration through Ansible with Change Requests

6. Module Summary

7 - Automate Network Troubleshooting with Ansible in Jira ITSM

1. Module Overview

2. Demo - Create Webhook Connection in Jira

3. Demo - Create Webhook Receiver for Ansible Automation with FastAPI

4. Demo - Basic Automatic Incident Troubleshooting with Ansible

5. Demo - Advanced Automatic Incident Troubleshooting with Ansible

6. Demo - Automatic Incident Resolution with Ansible

7. Module Summary

8. Course Summary & Final Thoughts

Exercise Files

ansible-network-workflows-integrating-it-service-management.zip

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تولید کننده: PluralSight