Getting Started with Faveo Helpdesk: A Guide for Agents

سرفصل های دوره

Hands-On Guide to Mastering Faveo Helpdesk Tools

1 - Introduction

1 - About Me

2 - Faveo-Agent-Course-document.pdf

2 - Introduction to Faveo Helpdesk

3 - What you will learn in this course

4 - Faveo Free Trial.txt

4 - Get in touch with us

2 - Understanding User roles

5 - User Roles

6 - What is a Ticket

3 - Basics of Ticketing

7 - Inbox View

8 - Helptopic.txt

8 - SLA.txt

8 - Ticket View Page

4 - Basic Ticket Actions

9 - Responding to Tickets

9 - Respond to a ticket.txt

10 - Resolving tickets

11 - Basic Ticket Actions

11 - Edit ticket details.txt

11 - Fork a ticket.txt

11 - Ticket PDF.txt

11 - Ticket forwarding.txt

11 - Ticket types.txt

5 - Mastering Faveo Helpdesk Essential Skills for Agents

1 - Faveo Helpdesk what when where.html

12 - Managing Your Agent Profile

13 - How can an agent create a ticket

14 - How does customers provide ratings.txt

14 - How to View and Handle Customer Satisfaction Ratings in Faveo Helpdesk

15 - Setting Up your Knowledge Base in Faveo Helpdesk

15 - Setting up knowledge base articles.txt

16 - Recap

6 - Dashboard and Navigation in Faveo Helpdesk

17 - Exploring the Agent Dashboard

7 - Unlocking Advanced Ticketing Features

2 - Quiz hub.html

18 - Internal Notes to collaborate with other Agents Teams and Departments

18 - Internal notes.txt

19 - Tracking time on tickets

19 - Tracking time on tickets.txt

20 - Adding Tags.txt

20 - Adding Tags for easy identification and Efficient Ticket Management

21 - Canned Response.txt

21 - Quick responses for tickets using Canned responses

22 - Adding ticket filters to dashboard

22 - Custom ticket filterswidgets.txt

8 - Advanced ticketing Management in Faveo Helpdesk

23 - What is Ticket Merging

24 - Approval workflow.txt

24 - Streamlining Ticket Approvals with Approval workflows in Faveo Helpdesk

25 - Understanding Workflows

25 - Workflows.txt

26 - How Listeners work

26 - Listeners.txt

9 - Managing customer information

27 - Contacts.txt

27 - Learn how to create and edit customer information

27 - Organizations.txt

28 - How we can merge duplicate contacts

28 - Merging duplicate contacts.txt

10 - Thank you

29 - whats next

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تولید کننده: Udemy