Genesys Cloud Architect: Building Call Flows

سرفصل های دوره

Elevate Your Customer Experience and Boost Agent Productivity with Expert Call Flow Strategies

1. Introduction to Genesys Cloud and Architect

1.1 Module 1 Introduction to Genesys Cloud and Architect.pdf

1. Introduction to Genesys Cloud and Architect

2. Quiz.html

2. Setting Up and Navigating Architect

1.1 Module 2 Setting Up and Navigating Architect.pdf

1. Setting Up and Navigating Architect

2.1 Module 2 Hands-On Exercise.pdf

2. Hands-On Exercise Exploring the Genesys Cloud Dashboard and Architect Interface

3. Quiz.html

3. Call Flow Components and Basics

1.1 Module 3 Call Flow Components and Basics.pdf

1. Call Flow Components and Basics

2.1 Module 3.3 Hands-On Exercise.pdf

2. Hands-On Exercise Creating a User in Genesys Cloud

3.1 Module 3.1 Hands-On Exercise.pdf

3. Hands-On Exercise Creating a Queue in Genesys Cloud

4.1 Module 3.2 Hands-On Exercise.pdf

4. Hands-On Exercise Creating a Group in Genesys Cloud

5.1 Module 3.4 Hands-On Exercise.pdf

5. Hands-On Exercise Creating an In-Queue Call Flow in Genesys Cloud

6. Quiz.html

4. Creating a Basic Call Flow

1.1 Module 4 Creating a Basic Call Flow.pdf

1. Creating a Basic Call Flow

2.1 Module 4.1 Hand-On Exercise.pdf

2. Hands-On Exercise Creating Your First Simple Call Flow

3.1 Module 4.2 Hands-On Exercise.pdf

3. Hands-On Exercise Exploring Call Flow Components

4. Quiz.html

5. Advanced Call Flow Features

1.1 Module 5 Advanced Call Flow Features.pdf

1. Advanced Call Flow Features

2.1 Module 5 Hands-On Exercise.pdf

2. Hands-On Exercise Implementing Advanced Features in a Call Flow

3. Quiz.html

6. Integrating Call Flow with Genesys Cloud

1.1 Module 6 Integrating Call Flow with Genesys Cloud.pdf

1. Integrating Call Flow with Genesys Cloud

2.1 Module 6 Hands-On Exercise.pdf

2. Hands-On Exercise Integrating a Call Flow with Queues and User Extensions

3.1 Module 6.2 Hands-On Exercise.pdf

3. Hands-On Exercise Setting Queues to Variables and Making Decisions

4.1 get user id by extension.zip

4.2 getuserpresence.zip

4.3 Module 6.3 Hands-On Exercise.pdf

4. Hands-On Exercise Using Data Action to Determine if User is Logged In and Ready

5.1 Module 6.4 Hands-On Exercise Creating a Genesys Cloud Integration.pdf

5.2 Module 6.5 Hands-On Creating an OAuth.pdf

5. Hands-On Exercise Creating a Genesys Cloud Integration and OAuth

6. Quiz.html

7. Testing, Debugging, and Deploying Call Flows

1.1 Module 7 Testing, Debugging, and Deploying Call Flows.pdf

1. Test, Debug, and Deploy a Call Flow

2.1 calllog v7-0.zip

2.2 Module 7 Hands-On Exercise.pdf

2. Testing, Debugging, and Deploying Call Flows

3. Quiz.html

8. Monitoring and Optimizing Call Flows

1.1 Module 8 Monitoring and Optimizing Call Flows.pdf

1. Monitoring and Optimizing Call Flows

2.1 Module 8 Hands-On Exercise.pdf

2. Hands-On Exercise Analyzing Call Flow Performance and Making Optimizations

3. Quiz.html

9. Course Summary and Additional Resources

1.1 Module 9 Course Summary and Additional Resources.pdf

1. Course Summary and Additional Resources

2.1 Module 9 Hands-On Exercise.docx

2. Hands-On Exercise Course Summary and Resource Exploration.html

3. Quiz.html

4. Course Practice Quiz.html

235,000 تومان

افزودن به سبد خرید

خرید دانلودی فوری

در این روش نیاز به افزودن محصول به سبد خرید و تکمیل اطلاعات نیست و شما پس از وارد کردن ایمیل خود و طی کردن مراحل پرداخت لینک های دریافت محصولات را در ایمیل خود دریافت خواهید کرد.

تولید کننده: Udemy-Training