Genesys Cloud Architect: Building Call Flows

سرفصل های دوره

Elevate Your Customer Experience and Boost Agent Productivity with Expert Call Flow Strategies

1. Introduction to Genesys Cloud and Architect

1.1 Module 1 Introduction to Genesys Cloud and Architect.pdf

1. Introduction to Genesys Cloud and Architect

2. Quiz.html

2. Setting Up and Navigating Architect

1.1 Module 2 Setting Up and Navigating Architect.pdf

1. Setting Up and Navigating Architect

2.1 Module 2 Hands-On Exercise.pdf

2. Hands-On Exercise Exploring the Genesys Cloud Dashboard and Architect Interface

3. Quiz.html

3. Call Flow Components and Basics

1.1 Module 3 Call Flow Components and Basics.pdf

1. Call Flow Components and Basics

2.1 Module 3.3 Hands-On Exercise.pdf

2. Hands-On Exercise Creating a User in Genesys Cloud

3.1 Module 3.1 Hands-On Exercise.pdf

3. Hands-On Exercise Creating a Queue in Genesys Cloud

4.1 Module 3.2 Hands-On Exercise.pdf

4. Hands-On Exercise Creating a Group in Genesys Cloud

5.1 Module 3.4 Hands-On Exercise.pdf

5. Hands-On Exercise Creating an In-Queue Call Flow in Genesys Cloud

6. Quiz.html

4. Creating a Basic Call Flow

1.1 Module 4 Creating a Basic Call Flow.pdf

1. Creating a Basic Call Flow

2.1 Module 4.1 Hand-On Exercise.pdf

2. Hands-On Exercise Creating Your First Simple Call Flow

3.1 Module 4.2 Hands-On Exercise.pdf

3. Hands-On Exercise Exploring Call Flow Components

4. Quiz.html

5. Advanced Call Flow Features

1.1 Module 5 Advanced Call Flow Features.pdf

1. Advanced Call Flow Features

2.1 Module 5 Hands-On Exercise.pdf

2. Hands-On Exercise Implementing Advanced Features in a Call Flow

3. Quiz.html

6. Integrating Call Flow with Genesys Cloud

1.1 Module 6 Integrating Call Flow with Genesys Cloud.pdf

1. Integrating Call Flow with Genesys Cloud

2.1 Module 6 Hands-On Exercise.pdf

2. Hands-On Exercise Integrating a Call Flow with Queues and User Extensions

3.1 Module 6.2 Hands-On Exercise.pdf

3. Hands-On Exercise Setting Queues to Variables and Making Decisions

4.1 get user id by extension.zip

4.2 getuserpresence.zip

4.3 Module 6.3 Hands-On Exercise.pdf

4. Hands-On Exercise Using Data Action to Determine if User is Logged In and Ready

5.1 Module 6.4 Hands-On Exercise Creating a Genesys Cloud Integration.pdf

5.2 Module 6.5 Hands-On Creating an OAuth.pdf

5. Hands-On Exercise Creating a Genesys Cloud Integration and OAuth

6. Quiz.html

7. Testing, Debugging, and Deploying Call Flows

1.1 Module 7 Testing, Debugging, and Deploying Call Flows.pdf

1. Test, Debug, and Deploy a Call Flow

2.1 calllog v7-0.zip

2.2 Module 7 Hands-On Exercise.pdf

2. Testing, Debugging, and Deploying Call Flows

3. Quiz.html

8. Monitoring and Optimizing Call Flows

1.1 Module 8 Monitoring and Optimizing Call Flows.pdf

1. Monitoring and Optimizing Call Flows

2.1 Module 8 Hands-On Exercise.pdf

2. Hands-On Exercise Analyzing Call Flow Performance and Making Optimizations

3. Quiz.html

9. Course Summary and Additional Resources

1.1 Module 9 Course Summary and Additional Resources.pdf

1. Course Summary and Additional Resources

2.1 Module 9 Hands-On Exercise.docx

2. Hands-On Exercise Course Summary and Resource Exploration.html

3. Quiz.html

4. Course Practice Quiz.html

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تولید کننده: Udemy-Training