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3

Genesys Cloud Architect: Building Call Flows

سرفصل های دوره

Elevate Your Customer Experience and Boost Agent Productivity with Expert Call Flow Strategies


1. Introduction to Genesys Cloud and Architect
  • 1.1 Module 1 Introduction to Genesys Cloud and Architect.pdf
  • 1. Introduction to Genesys Cloud and Architect
  • 2. Quiz.html

  • 2. Setting Up and Navigating Architect
  • 1.1 Module 2 Setting Up and Navigating Architect.pdf
  • 1. Setting Up and Navigating Architect
  • 2.1 Module 2 Hands-On Exercise.pdf
  • 2. Hands-On Exercise Exploring the Genesys Cloud Dashboard and Architect Interface
  • 3. Quiz.html

  • 3. Call Flow Components and Basics
  • 1.1 Module 3 Call Flow Components and Basics.pdf
  • 1. Call Flow Components and Basics
  • 2.1 Module 3.3 Hands-On Exercise.pdf
  • 2. Hands-On Exercise Creating a User in Genesys Cloud
  • 3.1 Module 3.1 Hands-On Exercise.pdf
  • 3. Hands-On Exercise Creating a Queue in Genesys Cloud
  • 4.1 Module 3.2 Hands-On Exercise.pdf
  • 4. Hands-On Exercise Creating a Group in Genesys Cloud
  • 5.1 Module 3.4 Hands-On Exercise.pdf
  • 5. Hands-On Exercise Creating an In-Queue Call Flow in Genesys Cloud
  • 6. Quiz.html

  • 4. Creating a Basic Call Flow
  • 1.1 Module 4 Creating a Basic Call Flow.pdf
  • 1. Creating a Basic Call Flow
  • 2.1 Module 4.1 Hand-On Exercise.pdf
  • 2. Hands-On Exercise Creating Your First Simple Call Flow
  • 3.1 Module 4.2 Hands-On Exercise.pdf
  • 3. Hands-On Exercise Exploring Call Flow Components
  • 4. Quiz.html

  • 5. Advanced Call Flow Features
  • 1.1 Module 5 Advanced Call Flow Features.pdf
  • 1. Advanced Call Flow Features
  • 2.1 Module 5 Hands-On Exercise.pdf
  • 2. Hands-On Exercise Implementing Advanced Features in a Call Flow
  • 3. Quiz.html

  • 6. Integrating Call Flow with Genesys Cloud
  • 1.1 Module 6 Integrating Call Flow with Genesys Cloud.pdf
  • 1. Integrating Call Flow with Genesys Cloud
  • 2.1 Module 6 Hands-On Exercise.pdf
  • 2. Hands-On Exercise Integrating a Call Flow with Queues and User Extensions
  • 3.1 Module 6.2 Hands-On Exercise.pdf
  • 3. Hands-On Exercise Setting Queues to Variables and Making Decisions
  • 4.1 get user id by extension.zip
  • 4.2 getuserpresence.zip
  • 4.3 Module 6.3 Hands-On Exercise.pdf
  • 4. Hands-On Exercise Using Data Action to Determine if User is Logged In and Ready
  • 5.1 Module 6.4 Hands-On Exercise Creating a Genesys Cloud Integration.pdf
  • 5.2 Module 6.5 Hands-On Creating an OAuth.pdf
  • 5. Hands-On Exercise Creating a Genesys Cloud Integration and OAuth
  • 6. Quiz.html

  • 7. Testing, Debugging, and Deploying Call Flows
  • 1.1 Module 7 Testing, Debugging, and Deploying Call Flows.pdf
  • 1. Test, Debug, and Deploy a Call Flow
  • 2.1 calllog v7-0.zip
  • 2.2 Module 7 Hands-On Exercise.pdf
  • 2. Testing, Debugging, and Deploying Call Flows
  • 3. Quiz.html

  • 8. Monitoring and Optimizing Call Flows
  • 1.1 Module 8 Monitoring and Optimizing Call Flows.pdf
  • 1. Monitoring and Optimizing Call Flows
  • 2.1 Module 8 Hands-On Exercise.pdf
  • 2. Hands-On Exercise Analyzing Call Flow Performance and Making Optimizations
  • 3. Quiz.html

  • 9. Course Summary and Additional Resources
  • 1.1 Module 9 Course Summary and Additional Resources.pdf
  • 1. Course Summary and Additional Resources
  • 2.1 Module 9 Hands-On Exercise.docx
  • 2. Hands-On Exercise Course Summary and Resource Exploration.html
  • 3. Quiz.html
  • 4. Course Practice Quiz.html
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    تاریخ انتشار: ۲۹ خرداد ۱۴۰۲
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