Fundamental Cisco Training for Collaboration Engineers

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1 VoIP and the Differences Between Analog and Digital Signaling

1 Intro- VoIP and the differences between analog and digital signaling

2 Welcome

3 About Cisco Certifications

4 The impact of VoIP today

5 Describe analog signaling

6 Describe digital signaling

2 Cisco Collaboration Components

7 Intro- Cisco Collaboration Components

8 PSTN vs ITSP

9 Connecting to the PSTN

10 Cisco Collaboration Components

11 The different UC Deployment Models

12 On-Premises UC Deployment Models

13 Cisco Unified Communications Manager

3 Cisco Collaboration Hardware

14 Intro- Cisco Collaboration Hardware

15 Virtualization

16 Server Hardware Options

17 Integrated Services Routers

18 Collaboration Endpoints

4 Voice Protocols, Codecs and Digital Signal Processors

19 Intro- Voice Protocols, Codecs and Digital Signal Processors

20 Voice Signaling Protocols

21 Voice Streaming Protocols

22 Voice CODECs

23 Digital Signal Processors

24 Power Over Ethernet

5 Network Services and Features

25 Intro- Network services and features

26 VLANs

27 Voice VLANs

28 DHCP

29 DNS

30 NTP

31 CDP

32 TFTP

6 Quality of Service Requirements, Models, and Markings

33 Intro- Quality of Service Needs, Models and Markings

34 Why do we need Quality of Service-

35 Knowing the enemy of your VoIP traffic

36 Identify the types of traffic that are important

37 QoS Models

38 Class of Service

39 IP Precedence

40 Differentiated Services Code Point

7 Quality of Service Tools and Algorithms

41 Intro- Quality of Service Tools and Algorithms

42 QoS Tools - Congestion Management

43 QoS Tools - Congestion Avoidance

44 QoS Tools - Policing and Shaping

45 Link Efficiency

46 Queuing Algorithms FIFO

47 Queuing Algorithms - Weighted Fair Queuing

48 Queuing Algorithms - Class-Based Weighted Fair Queuing

49 Queuing Algorithms - Low Latency Queuing

50 Low Latency Queuing Example

8 Introduction to CUCM

51 Intro- Introduction to CUCM

52 Our Network

53 CUCM installation overview

54 CUCM Admin interfaces

55 CUCM Services

56 Enterprise and Service Parameters

9 CUCM Endpoint Registration

57 Intro- CUCM Endpoint Registration

58 CUCM Clusters

59 Adding a CUCM Subscriber

60 Phone boot process

61 Manual Phone Registration

62 CUCM Auto-Registration

63 What if DNS is down-

10 Collecting Packet Captures and Troubleshooting Endpoint Registration

64 Intro- Collecting packets captures and troubleshooting endpoint registration

65 Collecting a packet capture from a Cisco IP Phone

66 Auto-Registration Packet Capture

67 SIP Registration Messages

68 Inspecting the phone configuration file

69 Troubleshoot Phone Registration

70 Customize phone wallpaper

71 Customize phone ringtones

72 Reset vs Restart vs Apply Config

11 CUCM Device Pools

73 Intro- CUCM Device Pools

74 Device Pools

75 Cisco Unified CM Groups

76 Date-Time Groups

77 Phone NTP reference

78 Regions

79 Locations

12 CUCM Templates and Profiles

80 Intro- CUCM Device Pools

81 Device Defaults Configuration

82 Installing endpoint firmware manually

83 Installing endpoint firmware with a COP file

84 Softkey Templates

85 Phone Button Templates

86 Common Phone Profiles

13 CUCM Bulk Administration Tool

87 Intro- CUCM Bulk Administration Tool

88 Bulk Administration Tool - bat.xlt

89 Bulk Administration Tool - Phone templates

90 Bulk Administration Tool - Insert phones

91 Bulk Administration Tool - Update Phones

92 Phone Copy vs Super Copy

93 Migrate Phone

14 Manage CUCM User accounts

94 Intro- Manage CUCM User accounts

95 End Users Versus Application Users

96 Managing Local End Users in CUCM

97 LDAP Integration

98 LDAP Synchronization

99 LDAP filters

100 When LDAP users are deleted

101 LDAP Authentication

15 CUCM User and Group Management

102 Intro- CUCM User and Group Management

103 Credential Policy

104 Credential Policy Default

105 Roles

106 Access Control Groups

107 User Rank

108 Self-Care Portal

16 CUCM Directory Numbers

109 Intro- Configure CUCM Directory Numbers

110 Directory Numbers

111 Shared Lines

112 Directory Number Settings

113 Call Forward and Call Pick Up settings

114 Music On Hold

115 Route Plan Report

116 Find Unassigned Numbers

17 CUCM Dial Plans and Route Patterns

117 Intro- CUCM Dial Plans and Route Patterns

118 Our Network

119 Dial Plan

120 Route Patterns

121 Route Pattern Wildcards

122 Creating our Dial Plan

123 Completing our Dial Plan

124 Route Pattern Matching

18 CUCM Route Groups and Route Lists

125 Intro- Route Groups and Route Lists

126 Route Groups

127 Route Lists

128 Route Groups and Route Lists Demo

129 Route Group Failover

130 Local Route Groups

19 CUCM Partitions and Calling Search Spaces

131 Intro- Partitions and Calling Search Spaces

132 Class of Service

133 Partitions

134 Calling Search Spaces

135 Calling Search Spaces Demo

136 Calling Search Spaces Implementation

137 Device vs Line CSS

138 Device and Line CSS Implementation

20 CUCM Translation Patterns

139 Intro- CUCM Translation Patterns

140 Translation Patterns

141 Scenario 1- Route inbound calls from the ITSP

142 Scenario 2- Dial 0 to reach the operator

143 Scenario 3- Dialing 44 to reach security

144 Scenario 4- Keeping the calls local to CUCM

145 Scenario 5- Auto Registered phones can only call one number

146 Scenario 6- Configure Private Line Automatic Ring-down (PLAR)

147 Dialed Number Analyzer

21 CUCM Media Resources

148 Intro- CUCM Media Resources

149 Types of Media Resources

150 Media Resource Groups

151 Media Resource Group Lists

152 Media Termination Points

153 Transcoders

154 Conference Bridges

22 CUCM Hunt Pilots and Call Park

155 Intro- CUCM Hunt Pilots and Call Park

156 Line Groups

157 Hunt Lists

158 Hunt Pilots

159 Call Park

160 Call Park Monitoring

161 Directed Call Park

23 CUCM Common Endpoint Features

162 CUCM Common Phone Features

163 Call Forward All

164 Meet-Me

165 Conference Now

166 Busy Lamp Fields

167 Call Pickup

168 Intercom

24 CUCM Real-Time Monitoring Tool

169 Intro- CUCM Real-Time Monitoring Tool

170 Cisco Real-Time Monitoring Tool (RTMT)

171 Cisco RTMT Overview

172 Cisco RTMT Performance Counters

173 Cisco RTMT Alert Central

174 Downloading Files from RTMT

175 Restarting-Shutdown servers

25 CUCM Reporting, Backups and the CLI

176 Intro- CUCM Reporting, Backups and the CLI

177 Cisco Unified Reporting

178 Call Detail Records (CDRs)

179 Disaster Recovery System (DRS)

180 Basic CLI commands

26 Introduce Cisco Unity Connection

181 Introduce Cisco Unity Connection

182 Cisco Unity Connection

183 CUC Admin Interfaces

184 Integration between CUCM and CUC

185 CUC Clusters

186 CUC Voice Messaging Ports

187 CUC System Settings

27 Cisco Unity Connection User Accounts

188 Intro- Cisco Unity Connection User Accounts

189 CUC End User Experience

190 Creating users manually

191 Importing users from CUCM

192 Importing users from LDAP

193 CUC LDAP authentication

194 CUC Roles

28 Cisco Unity Connection Voicemail Account Settings

195 Intro- Cisco Unity Connection Voicemail Account Settings

196 How does CUCM route calls to voicemail-

197 Voicemail Account Default Settings

198 Mailbox Quotas

199 CUC User Templates

200 You have voicemail-

29 Cisco Unity Connection Rules, Aging Policies and Notifications

201 Intro- Cisco Unity Connection Rules, Aging Policies and Notifications

202 Direct and Forwarded Routing Rules

203 Authentication Rules

204 Message Aging Policy

205 CUC Notifications

206 Types of Greetings

30 Cisco Unity Connection Partitions and Directory Handlers

207 Intro- Cisco Unity Connection Partitions and Directory Handlers

208 Partitions and Search Spaces

209 Schedules

210 Holiday Schedules

211 Directory Handlers

31 Cisco Unity Connection Call Handlers

212 Intro- Cisco Unity Connection Call Handlers

213 System Call Handlers

214 Create a System Call Handler

215 Complete our System Call Handler configuration

216 Call Handler Options

217 Call Handler Owners

32 CUC Failover, Disaster Recovery and Reports

218 Intro- Class of Service, Interview Handlers, and Distribution Lists

219 Alternate Extensions & Names

220 CUC Cluster Failover

221 Disaster Recovery System

222 CUC Reports

223 CUC RTMT

224 Thank you-

33 Class of Service, Interview Handlers, and Distribution Lists

225 Intro- Class of Service, Interview Handlers, and Distribution Lists

226 Class of Service

227 Web Inbox

228 Cisco Personal Communications Assistant

229 Interview Handlers

230 Distribution Lists

34 Creating our lab environment Configure Router on a Stick

231 Intro- Creating our lab environment- Configure Router on a Stick and setup a DHCP-NTP server

232 Set up Router on a Stick

233 Configure our lab switches

234 Setup up our DHCP Server

235 Setting up our NTP Server

236 Saving and Exporting your configs

35 Creating our lab environment Our topology, hardware, and base configuration

237 Intro- Creating our lab environment- Our topology, hardware, and base configuration

238 Benefits of a home lab

239 Lab Hardware

240 Our Lab Network

241 Routers and switches base config

242 Setting up management connectivity

243 Create VLANs in our environment

244 Test VLAN Connectivity

36 Creating our lab environment Install and setup VMware ESXi

245 Intro

246 ESXi Overview

247 Obtain the ESXI software

248 Install ESXi

249 Setup ESXi Storage

250 ESXi vmnics and port configuration

251 Setup ESXi Virtual Switches

252 Setup ESXi Port Groups

253 Test Connectivity

37 Creating our Lab Environment Install and Set Up Windows Server

254 Intro

255 Download Windows Server Trial

256 Install Windows Server

257 Install VMware Tools and create a snapshot of our server

258 Assign our hostname and IP address

259 Setup Active Directory

260 Setup our DNS server

261 Setup our Certificate Authority

262 Extending the Windows Server trial

38 Creating our lab environment Deploy CUC Publisher and Subscriber Nodes

263 Creating our lab environment- Deploy CUC Publisher and Subscriber Nodes

264 Gather the necessary files

265 Install the CUC Publisher Node

266 CUC and CUCM SIP Integration

267 CUCM Voicemail Configuration

268 CUC Publisher Configuration

269 Install the CUC Subscriber Node

270 CUC Subscriber Configuration

39 Creating our lab environment Deploy CUCM Publisher and Subscriber Nodes

271 Intro- Deploy CUCM Publisher and Subscriber

272 Gather the necessary files

273 Install the CUCM Publisher Node

274 Activate CUCM services

275 Register phones to CUCM

276 Install the CUCM Subscriber Node

277 Activate CUCM services on Subscriber Node

40 Creating our lab environment Configure our CUBE and PSTN router

278 Intro- Configure our CUBE and PSTN router

279 Our Game Plan

280 Cisco Unified Communications Manager Express

281 PSTN-ITSP Router Configuration

282 CUBE Router Configuration

283 CUCM Configuration

284 Testing inbound and outbound calls

41 Creating Our Lab Environment Backup and Restore CUCM

285 Intro- Backup and Restore CUCMCUC
286 The evaluation period expires-
287 Perform backups of CUCM and CUC
288 Revert CUCM to original snapshot
289 Restore CUCM from backup
290 Bring the CUCM Subscriber back online
291 Revert CUC to original snapshot
292 Final Words

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