وب سایت تخصصی شرکت فرین
دسته بندی دوره ها

در حال حاضر محصولی در سبد خرید شما وجود ندارد.

رمز خود را فراموش کرده اید؟
وب سایت تخصصی شرکت فرین
خانه » فروشگاه » Empathy for Customer Service

Empathy for Customer Service

سرفصل های دوره

Master Empathy in Customer Service: Emotional Intelligence, Trust-Building, Conflict Resolution and Customer Loyalty


1 - Fundamentals of Empathy in Customer Service
  • 1 -Empathy in customer service fosters loyalty and transforms negative experiences.pdf
  • 1 -Understanding Empathy in Customer Interactions
  • 2 -Download The Amazing +100 Page Workbook For this Course
  • 3 -Empathy vs.pdf
  • 3 -Empathy vs. Sympathy in Sales
  • 3 - Student Self Intro.html
  • 4 -Benefits of Empathy for Customer Success
  • 4 -Benefits of Empathy for Customer Success.pdf
  • 5 -Developing Empathetic Listening Skills
  • 5 -Developing Empathetic Listening Skills.pdf
  • 6 -Real-Life Examples of Empathetic Customer Service
  • 6 -Real-Life Examples of Empathetic Customer Service.pdf
  • 7 -Lets Celebrate Your Progress In This Course 25% 50% 75% 100%!!
  • 7 -Lets+Celebrate+Your+Progress.pdf

    • 2 - Emotional Intelligence in Customer Relations
  • 1 -Introduction to Emotional Intelligence
  • 1 -Introduction to Emotional Intelligence.pdf
  • 2 -Self-Awareness and Empathy
  • 2 -Self-Awareness and Empathy.pdf
  • 3 -Emotional Regulation Techniques
  • 3 -Emotional Regulation Techniques.pdf
  • 4 -Applying Emotional Intelligence in Customer Service
  • 4 -Applying Emotional Intelligence in Customer Service.pdf
  • 5 -Case Studies on Emotional Intelligence in Sales
  • 5 -Case Studies on Emotional Intelligence in Sales.pdf

    • 3 - Building Trust through Empathetic Communication
  • 1 -Importance of Trust in Customer Relationships
  • 1 -Importance of Trust in Customer Relationships.pdf
  • 2 -Establishing Rapport with Empathy
  • 2 -Establishing Rapport with Empathy.pdf
  • 3 -Empathetic Communication Strategies
  • 3 -Empathetic Communication Strategies.pdf
  • 4 -Overcoming Communication Barriers with Empathy
  • 4 -Overcoming Communication Barriers with Empathy.pdf
  • 5 -Case Studies on Trust-building in Customer Service
  • 5 -Case Studies on Trust-building in Customer Service.pdf

    • 4 - Customer-Centric Approach with Empathy
  • 1 -Customer-Centric Mindset
  • 1 -Customer-Centric Mindset.pdf
  • 2 -Embracing Customer Empathy in Sales
  • 2 -Embracing Customer Empathy in Sales.pdf
  • 3 -Personalizing Customer Interactions
  • 3 -Personalizing Customer Interactions.pdf
  • 4 -Customer Journey Mapping with Empathy
  • 4 -Customer Journey Mapping with Empathy.pdf
  • 5 -Customer-Centric Success Stories
  • 5 -Customer-Centric Success Stories.pdf

    • 5 - Effective Problem Resolution through Empathy
  • 1 -Empathy in Handling Customer Complaints
  • 1 -Empathy in Handling Customer Complaints.pdf
  • 2 -Turning Challenges into Opportunities with Empathy
  • 2 -Turning Challenges into Opportunities with Empathy.pdf
  • 3 -Conflict Resolution Techniques with Empathy
  • 3 -Conflict Resolution Techniques with Empathy.pdf
  • 4 -Empathy in Finding Win-Win Solutions
  • 4 -Empathy in Finding Win-Win Solutions.pdf
  • 5 -Case Studies on Successful Problem Resolution through Empathy
  • 5 -Case Studies on Successful Problem Resolution through Empathy.pdf
  • 6 -Quarter+Complete+-+Well+Done+Keep+Going.pdf
  • 6 -Youve Achieved 25% Lets Celebrate Your Progress And Keep Going To 50%

    • 6 - Empathy for Understanding Customer Needs
  • 1 -Empathy for Customer Needs Discovery
  • 1 -Empathy for Customer Needs Discovery.pdf
  • 2 -Active Listening Techniques for Needs Assessment
  • 2 -Active Listening Techniques for Needs Assessment.pdf
  • 3 -Empathy in Identifying Pain Points
  • 3 -Empathy in Identifying Pain Points.pdf
  • 4 -Customizing Solutions with Customer Empathy
  • 4 -Customizing Solutions with Customer Empathy.pdf
  • 5 -Real-Life Examples of Empathy-driven Needs Analysis
  • 5 -Real-Life Examples of Empathy-driven Needs Analysis.pdf

    • 7 - Empathy Training for Sales Professionals
  • 1 -Empathy Training Programs
  • 1 -Empathy Training Programs.pdf
  • 2 -Skill Development in Empathetic Sales Techniques
  • 2 -Skill Development in Empathetic Sales Techniques.pdf
  • 3 -Role of Empathy in Sales Pitches
  • 3 -Role of Empathy in Sales Pitches.pdf
  • 4 -Empathy in Building Long-Term Customer Relationships
  • 4 -Empathy in Building Long-Term Customer Relationships.pdf
  • 5 -Training Success Stories on Empathy in Sales
  • 5 -Training Success Stories on Empathy in Sales.pdf

    • 8 - Empathy at Scale
  • 1 -Technology for Empathy-driven Customer Service
  • 1 -Technology for Empathy-driven Customer Service.pdf
  • 2 -AI and Empathetic Communication
  • 2 -AI and Empathetic Communication.pdf
  • 3 -Automation and Personalization with Empathy
  • 3 -Automation and Personalization with Empathy.pdf
  • 4 -Measuring Empathy at Scale
  • 4 -Measuring Empathy at Scale.pdf
  • 5 -Case Studies on Technology-enhanced Empathy
  • 5 -Case Studies on Technology-enhanced Empathy.pdf

    • 9 - Cross-Cultural Empathy in Global Sales
  • 1 -Cultural Awareness and Empathy
  • 1 -Cultural Awareness and Empathy.pdf
  • 2 -Empathy in Cross-Cultural Communication
  • 2 -Empathy in Cross-Cultural Communication.pdf
  • 3 -Respecting Cultural Differences in Sales
  • 3 -Respecting Cultural Differences in Sales.pdf
  • 4 -Empathy in International Customer Success
  • 4 -Empathy in International Customer Success.pdf
  • 5 -Case Studies on Cross-Cultural Empathy in Sales
  • 5 -Case Studies on Cross-Cultural Empathy in Sales.pdf

    • 10 - Managing Difficult Customers with Empathy
  • 1 -Empathy in Dealing with Challenging Customers
  • 1 -Empathy in Dealing with Challenging Customers.pdf
  • 2 -Empathetic De-Escalation Techniques
  • 2 -Empathetic De-Escalation Techniques.pdf
  • 3 -Turning Dissatisfied Customers into Advocates
  • 3 -Turning Dissatisfied Customers into Advocates.pdf
  • 4 -Empathy Training for Managing Difficult Situations
  • 4 -Empathy Training for Managing Difficult Situations.pdf
  • 5 -Real-Life Examples of Empathy in Difficult Customer Management
  • 5 -Real-Life Examples of Empathy in Difficult Customer Management.pdf
  • 6 -Half+Complete+-+Well+Done+Keep+Going.pdf
  • 6 -Youve Achieved 50% Lets Celebrate Your Progress And Keep Going To 75%

    • 11 - Test your knowledge now to achieve your goals!
    179,000 تومان
    بیش از یک محصول به صورت دانلودی میخواهید؟ محصول را به سبد خرید اضافه کنید.
    افزودن به سبد خرید
    خرید دانلودی فوری

    در این روش نیاز به افزودن محصول به سبد خرید و تکمیل اطلاعات نیست و شما پس از وارد کردن ایمیل خود و طی کردن مراحل پرداخت لینک های دریافت محصولات را در ایمیل خود دریافت خواهید کرد.

    ایمیل شما:
    تولید کننده:
    مدرس:
    شناسه: 43689
    حجم: 2837 مگابایت
    مدت زمان: 152 دقیقه
    تاریخ انتشار: ۸ اسفند ۱۴۰۳
    دسته بندی محصول
    Udemy
    Udemy
    مشاهده دوره های Udemy
    دیگر آموزش های این مدرس
    طراحی سایت و خدمات سئو

    179,000 تومان
    افزودن به سبد خرید