eGain Knowledge Academy | Knowledge Insights & Best Practice

سرفصل های دوره

Learn about knowledge design, best practices, and the basics of using generative AI for knowledge management

1 - Introduction

1 - Introduction.html

2 - Knowledge Opportunities

1 - Knowledge opportunities quiz.html

2 - Knowledge Opportunities.html

3 - Introduction to knowledge opportunities

4 - Finding the best opportunities integration

5 - Different types of knowledge

6 - Adoption

7 - Conclusion.html

3 - Qualification

2 - Qualification quiz.html

8 - Qualification.html

9 - Qualification through the lifecycle

10 - Concept and vision

11 - Technical fit and staff

12 - Experts approval and usage

13 - Maintenance managing risk

14 - Conclusion.html

4 - Design

3 - Design quiz.html

15 - Design.html

16 - Why is design important in knowledge management

17 - Evolution and adoption

18 - Things to think about when designing UXUI

19 - Best practices

20 - Conclusion.html

5 - Stakeholder Groups

4 - Stakeholder groups quiz.html

21 - Stakeholder Groups.html

22 - Key stakeholder groups

23 - The project team

24 - Conclusion.html

6 - Working with Users

5 - Working with users quiz.html

25 - Working with Users.html

26 - Understanding the user

27 - Engaging with the users

28 - Managing change

29 - Conclusion.html

7 - Working with the Business

6 - Working with the business quiz.html

30 - Working with the Business.html

31 - Who is the business

32 - Sponsorship

33 - Support pitfalls

34 - Conclusion.html

8 - Working with the Project Team

7 - Working with the project team quiz.html

35 - Working with the Project Team.html

36 - Your relationship with the project team

37 - Skillsets and methadology

38 - Success criteria

39 - Conclusion.html

9 - Knowledge Adoption

8 - Knowledge adoption quiz.html

40 - Knowledge Adoption.html

41 - Introduction to knowledge adoption

42 - Strategy

43 - Planning

44 - Communication

45 - Conclusion.html

10 - Generative AI

9 - Generative AI quiz.html

46 - Generative AI.html

47 - The best use cases for generative AI in customer service

48 - Current use cases for generative AI

49 - Generative AI for new projects

50 - Generative AI for developing projects

51 - Generative AI for established projects

52 - Summary challenges

53 - Key takeaways predictions

54 - Conclusion.html

11 - Conclusion

55 - More insight at eGain Knowledge Academy.html

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تولید کننده: Udemy