DevOps/ITSM Project Management crash course

سرفصل های دوره

Mastering DevOps and ITSM Project Management: From Concepts to Implementation

1. What, Who and Why of DevOps ITSM PMnt crash course

1.1 you can expect to achieve.pdf

1. You can expect to achieve

2.1 Prerequisites and Who is this course for.pdf

2. Prerequisites and Who this course is for

3.1 devops itsm projects specific.pdf

3.2 The Convergence of Scrum and DevOps.html

3. DevOps ITSM projects specific (Why we need this course)

4.1 what is this course based on.pdf

4. What this course is based on

5. Specific characteristics of DevOpsITSM projects.html

2. SLA and legal papers

1.1 Align ITSM and DevOps Through Integration.html

1.2 DevOps and ITSM A Marriage That Can Work for Your Organization.html

1.3 SLA and legal papers.pdf

1.4 sla examples and template.pdf

1.5 SLA template.html

1.6 SLA template.docx

1. SLA and legal papers

2. SLALegal papers for DevOpsITSM projects quiz.html

3. IT Service Management

1.1 ITSM service levels.pdf

1. Service levels

2. ITSM service levels.html

3.1 itsm types of requests.pdf

3. Types of request

4. Types of Requests.html

5.1 ITSM Event management.pdf

5. Event management

6.1 ITSM Incident management.pdf

6.2 What is ITIL incident management.html

6. Incident management

7. HTTP status codes.html

8.1 ITSM Problem Management.pdf

8. Problem management

9.1 ITSM Change Management.pdf

9. Change management

10. Event Management, Incident Management, Problem Management, Change Management.html

11.1 JIra SM ticket flow + Tips on Change management.pdf

11.2 picture1 jsm workflow.zip

11. Jira Service Management + Some tips on Change management

12. Jira Service Management + Some tips on Change management.html

13.1 Request fulfillment.pdf

13. Request fulfillment

4. Software and services for DevOpsITSM Project Management

1.1 Project management tools.pdf

1. Project management tools

2.1 Overview for other DevOps tools.pdf

2. Overview for other DevOps tools

3. DevOpsITSM Project Management Tools.html

5. Provisioning resources

1.1 Infrastructure Management 101 A Beginners Guide to IT Infrastructure Management.html

1.2 Perf env management (template).pdf

1.3 Provisioning resources.pdf

1. Provisioning resources

2. Provisioning resources.html

6. MonitoringLogging system

1.1 app logging diagramm (blurred example).zip

1.2 Monitoring Logging system overview.pdf

1. Monitoring Logging system overview

2. Monitoring Logging system overview.html

3.1 Alerts metrics (example).pdf

3.2 Monitoring Logging system vision 1.pdf

3. Monitoring Logging system vision 1

4. Monitoring Logging system vision 1.html

5.1 Monitoring system vision (Example 2, AWS).pdf

5.2 Monitoring Logging system vision 2.pdf

5. Monitoring Logging system vision 2

6.1 Monitoring Logging system vision pro.pdf

6. Monitoring Logging system vision pro

7.1 Alert metrics for complex system.pdf

7.2 How to Design Software Monitoring Systems.html

7. Alert metrics for complex system + some tips

8. MonitoringLogging system quiz.html

7. Incident Management (Practice part)

1. Incident Management (Practice part) overview

2. Incident Management flow (real life example)

3. Incident management quiz.html

4. Incident Management flow (RCA)

5. Incident Management flow (RCA) quiz.html

6.1 Incident management (practice part).pdf

6.2 matching priorities (example).pdf

6. Incident Management flow (matching priorities + conclusions)

7. Incident Management flow (matching priorities + conclusions) Quiz.html

8. CICD

1.1 12 20.pdf

1. CICD steps overview from PMs prospective

2.1 21 26.pdf

2.2 release flow (example).zip

2. Release and build management

3.1 12 27.pdf

3. Release and Build Management tips for PM

4. Release and Build management flow quiz.html

5. CICD steps Quiz.html

9. System resilience (Backup and Recovery)

1.1 system resilience overview pdf.pdf

1. System resilience overview

2. System resilience overview quiz.html

3.1 roles, data, schedule.pdf

3. Back-up roles, data, schedule

4. Back-up roles, data, schedule Quiz.html

5.1 backup type.pdf

5. Backup type

6. Back-up type Quiz.html

7.1 backup storage, procedures.pdf

7. Back-up storage, procedures

8.1 recovery objectives.pdf

8. Recovery objectives

9. Recovery objectives Quiz.html

10.1 recovery type.pdf

10. Recovery type

11. Recovery types Quiz.html

12.1 recovery procedures, conclusions.pdf

12. Recovery procedures, conclusions

13. Recovery procedures, conclusions Quiz.html

14.1 Check-list for your back-up plan.pdf

14. Check-list for your back-up plan

15.1 back-up tips.pdf

15. Back-up tips

16.1 system resilience PM reminder.pdf

16. System resilience PM reminder

17. Creating backup plans Quiz.html

10. System resilience (Disaster Recovery Plan)

1.1 Disaster Recovery Plan overview.pdf

1. Disaster Recovery Plan overview

2. Disaster Recovery Plan overview Quiz.html

3.1 six steps to create DRP (part 1).pdf

3. 6 steps to create Disaster Recovery Plan (part 1)

4.1 Annual Disaster Recovery Test (template).html

4.2 six steps to create DRP (part 2).pdf

4. 6 steps to create Disaster Recovery Plan (part 2)

5. 6 steps to create a DRP Quiz.html

6.1 Designing a Backup and Disaster Recovery Plan.html

6. Checklist for creating a Disaster Recovery Plan

7. Creating a great DRP.html

8.1 Disaster Recovery Statistics Every Business Should Know.html

8.2 DRP tips.pdf

8.3 IT Disaster Recovery Plan Template.html

8. Disaster Recovery Plan tips

9. DRP tips Quiz.html

11. System of standard metrics, KPIs

1.1 Overview + Dora Metrics (part 1).pdf

1. Metrics and KPIs overview + Dora Metrics (part 1)

2.1 Dora Metrics (part 2).pdf

2. Dora Metrics (part 2)

3. Dora Metrics Quiz.html

4.1 ITSM Metrics.pdf

4. ITSM Metrics

5. ITSM metrics Quiz.html

6.1 17 DevOps Metrics To Measure Success.html

6.2 More DevOps metrics.pdf

6. More DevOps metrics

7.1 Metrics tips.pdf

7. Metrics tips

8. DevOps metrics Quiz.html

12. Typical DevOpsITSM pain points and tasks

1.1 High-level pain points.pdf

1. High-level (strategic) pain points of the project (from ITSMDevOps POV)

2.1 Casual operational pain points.pdf

2. Casual operational pain points (from ITSMDevOps POV)

3. Pain points of the project Quiz.html

13. DevOps checklists

1.1 DevOps PM project check-up (part 1).pdf

1. DevOps PM project check-up (part 1)

2.1 DevOps PM project check-up (part 2).pdf

2. DevOps PM project check-up (part 2)

3.1 DevOps PM project check-up (part 3).pdf

3. DevOps PM project check-up (part 3)

4. DevOps PM project check-up Quiz.html

5.1 DevOps cultureprocess checklist (part 1).pdf

5. DevOps cultureprocess checklist (part 1)

6.1 DevOps cultureprocess checklist (part 2).pdf

6. DevOps cultureprocess checklist (part 2)

7.1 Production readiness checklist (part 1).pdf

7. Production readiness checklist (part 1)

8.1 DevOps production readiness checklist.pdf

8.2 Production readiness checklist (part 2).pdf

8. Production readiness checklist (part 2)

9. DevOps cultureprocess checklist Quiz.html

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تولید کننده: Udemy