Delivering Excellence

سرفصل های دوره

In Management Consultancy and Program Management

1 - Introduction

1 - Introduction

2 - Mega Transformation Deals1

1 - What is Transformation.html

2 - Mega Transformation Deals

2 - Risks in Mega Transformation Deals.html

3 - Mega Transformation Deals2

3 - 5.An-Acquisition-Case-Study.pdf

3 - Mega Transformation Deals2

3 - Steps in a Mega Transformation Deal.html

4 - Mega Transformation Deals3

4 - Actors in a Mega Transformation Deal.html

4 - Mega Transformation Deals3

5 - Project Management Lifecycle

5 - Project Management Lifecycle.html

5 - Project Management Lifecycle

6 - Tasks in Project Management

6 - Tasks in Project Management.html

6 - Tasks in Project Management

7 - Stakeholder Management

7 - StakeholderManagement

7 - Stakeholders.html

8 - Stakeholder Management.html

8 - Risk Management

8 - Risk Management 1

9 - Risk Management 2

9 - Standard for Risk Management.html

10 - Basis of Risk Management.html

10 - Risk Management 3

11 - Major steps in Risk Management.html

12 - Possible Strategies for Risk Management.html

9 - Project Program Status Reporting

11 - Project Program Status Reporting

13 - Importance of Project Status Report.html

14 - Good practices about Project Status Report.html

10 - Project Economics

12 - Project Econommics Introduction

13 - Project Economics 2

14 - Project Economics 3

15 - Project Economics 4

15 - What is Project Economics.html

16 - Benefits of cost management.html

16 - Project Economics 5

17 - Billing Invoicing and Realisation

17 - What is cost management of a project.html

18 - Components of project cost.html

18 - Incentives and Penalties

19 - Closing Lesson

19 - Techniques for project estimation.html

20 - Cost Benefit Analysis.html

21 - Objective of CBA.html

22 - Difference between CBA and profitability.html

23 - Key parameters for profitability calculations.html

24 - Order of activities in billing.html

25 - Revenue and Expense.html

26 - Incentives and Penalties.html

11 - Efficient Service Delivery Approach Methodology

20 - Efficient Service Delivery Approach Methodology and Its Key Components

27 - Efficient Service Delivery Approach Methodology.html

28 - Efficient service delivery approach and methodology.html

12 - Understanding the Customers

21 - Understanding the Customers 1

22 - Understamding the Customers 2

29 - Customer Needs Expectations.html

30 - Customer Persona.html

13 - Service Delivery Framework

23 - Service Delivery Framework

31 - Service Delivery Framework.html

32 - Service Delivery Framework2.html

14 - Agile Service Delivery

24 - Agile Service Delivery

33 - Agile Service Delivery Methodology.html

34 - Features of Agile Service Delivery Methodology.html

15 - Service Quality Management

25 - Service Quality Management

35 - Benefits of SQM.html

36 - SQM Metrics.html

16 - Service Level Agreements

26 - SLAs

37 - SLAs.html

17 - Technology Automation in Service Delivery

27 - Automation Technology in Service Delivery Benefits and Examples

38 - Benefits of technology and automation.html

39 - Good practices in using technology and automation.html

18 - Innovation and Continual Improvement in Service Delivery

28 - Innovation and Continual Improvement in Service Delivery enefits and Key Elemen

40 - Benefits of innovation and continual improvement.html

41 - Key elements of innovation and continual improvement.html

19 - Managing Change and Scope Creeps

29 - Why Changes and Scope Creeps happen in Projects What is a Change Management Proc

42 - What can cause scope creep.html

43 - Change management process.html

20 - Delivering Excellence

30 - Delivering Excellence

44 - Benefits of Delivering Excellence for business.html

45 - Benefits of Delivering Excellence for customers.html

21 - Delivering Excellence and Design Thinking

31 - Delivering Excellence and Design Thinking 1

32 - Delivering Excellence and Design Thinking 2

46 - Features of Design Thinking.html

47 - Benefits of Delivering Excellence and Design Thinking.html

22 - Innovation Creativity

33 - Innovation Creativity 1

34 - Innovation Creativity 2

48 - Enablers for Innovation.html

49 - Promoting innovation creativity.html

23 - Building a culture of excellence

35 - Building a culture of excellence 1

36 - Building a Culture of Excellence 2

50 - Define culture of excellence.html

51 - Role of leadership in culture of excellence.html

24 - Effective Communication

37 - Effective Communication 1

38 - Effective Communication 2

52 - Techniques for effective communication.html

53 - Effective communication cycle.html

25 - Managing Customer Complaints and Feedback

39 - Managing Customer Complaints and Feedback 1

40 - Managing Customer Complaints and Feedback 2

54 - What is a customer complaint.html

55 - Objective of managing customer complaints and feedback.html

26 - Advanced Client Interactions

41 - Advanced Client Interactions 1

42 - Advanced Client Interactions 2

43 - Advanced Client Interactions 3

56 - Skills for advanced client interactions.html

57 - Gains of managing advanced client interactions well.html

58 - Communication style for advanced client interactions.html

59 - Root cause of difficult situations.html

60 - Rules for difficult conversations with clients.html

61 - Techniques for difficult client conversations.html

27 - SMART goals and targets

44 - SMART Goals

62 - SMARTGoals.html

28 - The Last Lesson

45 - Last Lesson

29 - Assessment

1 - Delivering Excellence Course Assessment.html

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تولید کننده: Udemy