وب سایت تخصصی شرکت فرین
دسته بندی دوره ها

Decision-Making and Problem-Solving in Customer Service

سرفصل های دوره

Improve Your Problem-Solving, Critical Thinking, and Decision-Making Skills for Customer Service Success!


1 - Welcome Getting Started
  • 1 - Course-Workbook-Problem-Solving-and-Decision-Making.docx
  • 1 - Download Your Course Workbook.html
  • 2 - Tips for Getting Started.html

  • 2 - Mastering ProblemSolving and DecisionMaking Skills
  • 3 - 51 The Power of Problem Solving An Introduction to Strategic Thinking
  • 4 - Root Cause Analysis Critical Thinking Strategies for Effective ProblemSolving
  • 5 - Exercise 1 Identifying the Root Cause in ProblemSolving.html
  • 6 - MindMapping for Innovative Solutions in ProblemSolving
  • 7 - Exercise 2 Develop Your Creative ProblemSolving Skills Through MindMapping.html
  • 8 - 54 SWOT Analysis A DataDriven Approach to Strategic DecisionMaking
  • 9 - Exercise 3 Applying SWOT for Enhanced ProblemSolving.html
  • 10 - How to Focus on What Matters Most

  • 3 - Effective ProblemSolving with Clients and Customers
  • 11 - Conflict Resolution Essentials Resolving Conflicts Faster
  • 12 - Take Ownership Key to Faster Conflict Resolution in ProblemSolving
  • 13 - Exercise 4 Applying Ownership in Challenging Conflict Scenarios.html
  • 14 - Using Partnership Language Proposing Solutions to Customers
  • 15 - Exercise 5 Crafting Solutions with Collaborative Language.html
  • 16 - Setting Clear Expectations in Customer Communication
  • 17 - Exercise 6 Communicating Next Steps for Effective ProblemSolving.html
  • 18 - Following Up to Ensure Customer Satisfaction

  • 4 - Managing Stress When ProblemSolving and DecisionMaking
  • 19 - Introduction The Importance of Managing Stress When ProblemSolving
  • 20 - Exercise 7 SelfEvaluation How Well Do You Handle Stress.html
  • 21 - STOP Before You Engage With Customers or Clients
  • 22 - Essential SelfCare Staying Calm and Grounded for Effective ProblemSolving
  • 23 - How to Set Boundaries With Rude Customers When ProblemSolving

  • 5 - Final Steps
  • 24 - How to Obtain Your Certificate of Completion.html
  • 25 - Please Share Your Feedback.html
  • 139,000 تومان
    بیش از یک محصول به صورت دانلودی میخواهید؟ محصول را به سبد خرید اضافه کنید.
    خرید دانلودی فوری

    در این روش نیاز به افزودن محصول به سبد خرید و تکمیل اطلاعات نیست و شما پس از وارد کردن ایمیل خود و طی کردن مراحل پرداخت لینک های دریافت محصولات را در ایمیل خود دریافت خواهید کرد.

    ایمیل شما:
    تولید کننده:
    مدرس:
    شناسه: 40929
    حجم: 261 مگابایت
    مدت زمان: 34 دقیقه
    تاریخ انتشار: 2 آبان 1403
    طراحی سایت و خدمات سئو

    139,000 تومان
    افزودن به سبد خرید