در حال حاضر محصولی در سبد خرید شما وجود ندارد.
Knowing how to motivate a customer service team is more important than ever, given the pace of change, competitive demands, and increasing diversity of most organizations. This course shows you how to bring out the best in every member of your team, using proven motivation and employee engagement techniques. Customer strategy expert Brad Cleveland explains how to create a strong foundation built on a shared vision and values and empower each team member to deliver excellent service. He discusses how coaching can help you develop stronger relationships and how to leverage incentives that really work. Since positive results depend so much on effective leadership, Brad also identifies the skills you need to build an organization that thrives. Each section is filled with real-world examples and tips to get your team from good to great.
در این روش نیاز به افزودن محصول به سبد خرید و تکمیل اطلاعات نیست و شما پس از وارد کردن ایمیل خود و طی کردن مراحل پرداخت لینک های دریافت محصولات را در ایمیل خود دریافت خواهید کرد.
رهبری تجربه مشتری
Customer Service: How to Manage Your Customer Queues
Customer Service Strategy
Using AI in Customer Service
Measuring the Value of Customer Service
رهبری اجرایی خدمات مشتری
Contact Center Leadership
آموزش انگیزه دادن به تیم های خدمات مشتریان
Quality Standards in Customer Service
رهبری تجربه مشتری