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Customer Service: Motivating Your Team

سرفصل های دوره

Knowing how to motivate a customer service team is more important than ever, given the pace of change, competitive demands, and increasing diversity of most organizations. This course shows you how to bring out the best in every member of your team, using proven motivation and employee engagement techniques. Customer strategy expert Brad Cleveland explains how to create a strong foundation built on a shared vision and values and empower each team member to deliver excellent service. He discusses how coaching can help you develop stronger relationships and how to leverage incentives that really work. Since positive results depend so much on effective leadership, Brad also identifies the skills you need to build an organization that thrives. Each section is filled with real-world examples and tips to get your team from good to great.


01 - Welcome
  • 01 - Motivate your team

  • 02 - 1. Understanding Motivation
  • 01 - What true motivation is (and is not)
  • 02 - Understanding what motivates your team
  • 03 - We are all unique
  • 04 - The power of employee engagement
  • 05 - Meaningful work

  • 03 - 2. Building a Strong Foundation
  • 01 - Establishing a compelling vision
  • 02 - Cultivating a supporting culture
  • 03 - Two key areas of focus for individuals
  • 04 - Effective quality standards
  • 05 - Clarifying values and goals
  • 06 - Removing barriers Demotivators

  • 04 - 3. Bringing Out the Best in Your Team
  • 01 - Keys to empowerment
  • 02 - Assessing service interactions
  • 03 - Coaching for improved performance
  • 04 - Rewards and incentives
  • 05 - Celebrating success
  • 06 - The highest level of leadership

  • 05 - Conclusion
  • 01 - Your motivating future
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    شناسه: 16276
    حجم: 400 مگابایت
    مدت زمان: 55 دقیقه
    تاریخ انتشار: 25 تیر 1402
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