Cisco Certified Support Technician (CCST) IT Support

سرفصل های دوره

Exam Prep Course: hardware, operating systems, networking essentials, mobile devices, security concepts

1 - Introduction

1 -Welcome!

2 -Jira Service Desk - Learn by doing

3 -Our first ticket

4 -Our next ticket - check a Windows 11 device

5 -Describing the problem-solving process

2 - Hardware

1 -Overview of hardware (BIOS)

2 -Ports and connectors

3 -Lets go shopping. Yes. This is not a joke!

4 -Running Benchmarks - a ticket from a Director

5 -Assist end users in using tools to locate information about their device

6 -What do we do now

3 - Connectivity and Resource Access Issues

1 -The cloud and virtualization

2 -Sharing files - part 1

3 -Sharing files - part 2

4 -Microsoft AD, Servers, and GPO

5 -More about Active Directory

6 -Troubleshoot commonly encountered connectivity issues with peripherals

7 -More troubleshooting examples

8 -Authentication and Multifactor Authentication (MFA)

4 - Networking

1 -Network types

2 -Network devices (switchers, routers, firewalls, access points...)

3 -Network services (DNS and DHCP)

4 -Lets take a short break... a lab - WiFi 7 - a Zyxel Access Point

5 -IPv4

6 -IPv6

7 -Using commands to verify connectivity

8 -Other tools

5 - Mobile devices and applications

1 -MDM

2 -Assist users in resolving common app issues

3 -Configuring and troubleshooting mobile devices (Android, iOS)

6 - Common Threats and Security Concepts

1 -Malware

2 -Passwords and password managers

3 -Firewalls

4 -VPNs and remote tools

5 -Lab - remote tools - MacBook Pro

6 -How to use AI

7 -ccst-notes.pdf

7 - Notes - an ebook.html

7 - Extra Lectures

1 -GPO - lab

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تولید کننده: Udemy