5 - How COVID Changed Etiquette
6 - The Fundamental Skills of Business Etiquette
7 - Smiling to Connect
8 - Why Eye Contact is Important
9 - How to Handshake Properly
10 - Introducing Yourself to Others
11 - Making Great First Impressions
12 - Confidence Competence and Credibility 3 Cs
13 - How to Make Great Small Talk
14 - Putting People at Ease
15 - How to Remember Names
16 - The 5Second Elevator Statement
17 - Improving Your Elevator Statement
18 - Giving and Receiving Business Cards
19 - Giving and Receiving Business Gifts
20 - Business Etiquette with International Customers