Business English: Write Professional Emails in English

سرفصل های دوره

Your guide to writing clear, polite, effective emails when English is your second language

1. Introduction

1. Is this course for you

2.1 Assignment 1.02 writer responsibility.docx

2.2 Assignment 1.02 writer responsibility.pdf

2.3 Blog post How your culture shapes the way you write.html

2. Tone of voice 1 English as a writer-responsible culture

3. Tone of voice 2 Using indirect language to be polite

4.1 Assignment 1.03.pdf

4.2 Economist article This may interest you.html

4. Practical activity Interpret the real meaning behind these phrases.html

5. Tone of voice 3 Three words to avoid!

6. Tone of voice 4 Flat hierarchies in anglophone business culture

7.1 Assignment 1.6 rephrase requests.docx

7.2 Assignment 1.6 rephrase requests.pdf

7. Practical activity make this email more polite.html

8.1 Cribsheet 1.06.docx

8. Names and titles how they work in English

9. Greeting people politely

10.1 Assignment - greeting people politely.docx

10.2 Assignment - greeting people politely.pdf

10. Practical activity Choose the right greeting.html

11. Signing-off politely

12. Subject lines

13.1 Assignment 1.11 - subject lines.docx

13.2 Assignment 1.11 - subject lines.pdf

13. Practical activity rewrite these subject lines.html

2. Writing tips and techniques

1. How to be clear and concise

2.1 Assignment 2.15.docx

2.2 Assignment 2.15.pdf

2. Practical activity assess these real-life examples.html

3. Formality v informality

4.1 Assignment - formality.docx

4.2 Assignment - formality.pdf

4. Practical activity give these emails a better tone.html

5.1 A handy list of abbreviations of all kinds.html

5.2 List of email abbreviations.html

5. Common abbreviations used in business emails

6.1 45 Business Idioms to Enhance your Professional English.html

6.2 50 common business idioms.html

6. Common idioms used in business emails

7. Abbreviations and idioms.html

3. Business email templates

1. How to create email templates.html

2. Generic message SCRAP

3. Template generic message (SCRAP).html

4. Responding to a confusing email

5. Template responding to a confusing email.html

6. Polite requests

7. Template polite request.html

8. Polite reminder

9. Template polite reminder.html

10. Introducing yourself to someone new

11. Template introducing yourself to someone new.html

12. Arranging meetings

13. Template arranging meetings.html

4. Helpdesk emails dealing with customers over email

1. Best practices for dealing with customers

2. Responding to a complaint

3. Template Responding to a complaint.html

4. Giving instructions

5. Template Giving instructions.html

6.1 Assignment 38 giving instructions.docx

6.2 Assignment 38 giving instructions.pdf

6. Practical activity giving instructions.html

7. Responding to a feature request

8. Template Responding to a feature request.html

5. Congratulations on completing the course!

1. How to get your certificate

2. Bonus lecture.html

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تولید کننده: Udemy