وب سایت تخصصی شرکت فرین
دسته بندی دوره ها

Business English – Customer Service – Vocabulary & Skills

سرفصل های دوره

Learn Perfect Business English | Master Customer Service Skills | Learn Business English Vocabulary & Phrases


1. Business English - Customer Service - Introduction
  • 1.1 Reflection Document- Customer Service.pdf
  • 1. Customer Service - What is Customer Service
  • 2. Customer Service - How To Take This course
  • 3. Customer Service - Important Business English Vocabulary
  • 4. Customer Service - Avoid These Common Business English Mistakes
  • 5. Customer Service-What Is Bad Curstomer Service And What Is Good Customer Service
  • 6. Customer Service - Important Customer Service Activities
  • 7. Customer Service - Business English - Customer Service Speaking Activity
  • 8. Customer Service - Setting Goals For This Course

  • 2. Business English - Customer Service - Handling Enquiries
  • 1.1 Email templates.pdf
  • 1.2 Phrase bank.pdf
  • 1. Customer Service - Types Of Customer Inquiry In Customer Service
  • 2. Customer Service - How To Organize A Good Customer Service E-mail
  • 3. Customer Service - 8 Great Business English Phrases For Customer Service
  • 4. Customer Service - Important Grammar For Customer Service Emails
  • 5. Customer Service - Active Practice - Writing a Simple Customer Service Email
  • 6. Customer Service - Important Business English Phrases
  • 7. Customer Service - Active Practice - Role Play - On The Phone
  • 8. Customer Service - The Difference Between Formal and Informal Language
  • 9. Customer Service - 8 Great Customer Service Phrases for Payment Enquiries
  • 10. Customer Service - 8 Great Customer Service Phrases for Product Enquiries
  • 11. Customer Service - 8 Great Customer Service Phrases for Technical Enquiries
  • 12. Customer Service - 8 Great Customer Service Phrases for Membership Enquiries
  • 13. Customer Service - 8 Great Customer Service Phrases for Appointment Enquiries
  • 14. Customer Service - Active Practice- Writing a Complicated Customer Service Email
  • 15. Customer Service - Full Customer Service - Email Walkthrough
  • 16. Customer Service - Customer Service - Handling Enquiries - Quiz

  • 3. Business English - Customer Service - Taking Action
  • 1.1 Useful Language- Customer Service.pdf
  • 1. Customer Service - Important Business English Vocabulary for Taking Action
  • 2. Customer Service - Practice - Vocabulary For Taking Action
  • 3. Customer Service - How To Use Specific Language To Provide An Excellent Service
  • 4. Customer Service - Amazing Phrasal Verbs For Perfect Customer Service
  • 5. Customer Service - How To Sound More Confident In Customer Service
  • 6. Customer Service - How To Talk About Good Results In Perfect Business English
  • 7. Customer Service - How To Handle Difficult Customer Service Situations
  • 8. Customer Service - How To Politely Tell Your Customer To Take Action
  • 9. Customer Service - How To Finish Conversations In A Friendly And Positive Way
  • 10. Customer Service - Active Practice - Taking Action In Customer Service
  • 11. Customer Service - Quiz - Taking Action In Customer Service

  • 4. Business English - Customer Service - Dealing With Complaints
  • 1.1 Customer Complaint Email.pdf
  • 1.2 Email Templates & Samples- Customer Service.pdf
  • 1.3 Useful expressions- Customer Service.pdf
  • 1. Customer Service - Introduction To Complaints In Customer Service
  • 2. Customer Service - The Different Types of Complaints In Customer Service
  • 3. Customer Service -Useful Questions To Ask If You Don't Understand The Complaints
  • 4. Customer Service - How To Deal With Small Complaints Quickly In Customer Service
  • 5. Customer Service - How To Give Excellent Service When The Customer Is Wrong
  • 6. Customer Service - Active Practice - What To Say When Your Customer Is Wrong
  • 7. Customer Service - What To Say When The Customers Complaint Is Right
  • 8. Customer Service - How To Apologize Professionally In Customer Service
  • 9. Customer Service - Phrases To Explain Why A Problem Happened
  • 10. Customer Service - How To Offer Solutions To Make Your Customer Happy
  • 11. Customer Service -How To Continue Giving Great Service After a Problem is Solved
  • 12. Customer Service - Speaking Practice - Handling An Angry Customer On The Phone
  • 13. Customer Service - Active Practice - Writing - How To Answer A Complaint
  • 14. Customer Service - Quiz - Dealing With Complaints

  • 5. Business English - Customer Service - Building Relationships
  • 1.1 Phrase List- Customer Service.pdf
  • 1. Customer Service - The Importance Of Building Relationships In Customer Service
  • 2. Customer Service - 8 Great Ways To Build Relationships In Customer Service
  • 3. Customer Service - Great Questions To Ask To Build Your Customer Service
  • 4. Customer Service - How To Have Perfect Intonation In Business English
  • 5. Customer Service - How To Create More Business And Avoid Offending Your Customer
  • 6. Customer Service - 8 Great Phrases To Write Your Customer Service Emails
  • 7. Customer Service - The Importance Of Being Honest In Customer Service
  • 8. Customer Service - How To Admit When You're Wrong In Perfect Business English
  • 9. Customer Service - Active Practice - Role Play For Building Relationships
  • 10. Customer Service - Quiz - Building Relationships In Customer Service

  • 6. Business English - Customer Service - Bringing It Together
  • 1.1 Additional Customer Service Resources.pdf
  • 1. Customer Service - Extra Practice - A Review Of Strategies For Complaints
  • 2. Customer Service - Review - Building Relationships And Handling Enquiries
  • 3. Customer Service - How Much Have You Improved In Customer Service
  • 4. Customer Service - How To Improve In The Future
  • 139,000 تومان
    بیش از یک محصول به صورت دانلودی میخواهید؟ محصول را به سبد خرید اضافه کنید.
    افزودن به سبد خرید
    خرید دانلودی فوری

    در این روش نیاز به افزودن محصول به سبد خرید و تکمیل اطلاعات نیست و شما پس از وارد کردن ایمیل خود و طی کردن مراحل پرداخت لینک های دریافت محصولات را در ایمیل خود دریافت خواهید کرد.

    ایمیل شما:
    تولید کننده:
    شناسه: 38262
    حجم: 4299 مگابایت
    مدت زمان: 346 دقیقه
    تاریخ انتشار: ۱۲ تیر ۱۴۰۳
    طراحی سایت و خدمات سئو

    139,000 تومان
    افزودن به سبد خرید