Business English – Customer Service – Vocabulary & Skills

سرفصل های دوره

Learn Perfect Business English | Master Customer Service Skills | Learn Business English Vocabulary & Phrases

1. Business English - Customer Service - Introduction

1.1 Reflection Document- Customer Service.pdf

1. Customer Service - What is Customer Service

2. Customer Service - How To Take This course

3. Customer Service - Important Business English Vocabulary

4. Customer Service - Avoid These Common Business English Mistakes

5. Customer Service-What Is Bad Curstomer Service And What Is Good Customer Service

6. Customer Service - Important Customer Service Activities

7. Customer Service - Business English - Customer Service Speaking Activity

8. Customer Service - Setting Goals For This Course

2. Business English - Customer Service - Handling Enquiries

1.1 Email templates.pdf

1.2 Phrase bank.pdf

1. Customer Service - Types Of Customer Inquiry In Customer Service

2. Customer Service - How To Organize A Good Customer Service E-mail

3. Customer Service - 8 Great Business English Phrases For Customer Service

4. Customer Service - Important Grammar For Customer Service Emails

5. Customer Service - Active Practice - Writing a Simple Customer Service Email

6. Customer Service - Important Business English Phrases

7. Customer Service - Active Practice - Role Play - On The Phone

8. Customer Service - The Difference Between Formal and Informal Language

9. Customer Service - 8 Great Customer Service Phrases for Payment Enquiries

10. Customer Service - 8 Great Customer Service Phrases for Product Enquiries

11. Customer Service - 8 Great Customer Service Phrases for Technical Enquiries

12. Customer Service - 8 Great Customer Service Phrases for Membership Enquiries

13. Customer Service - 8 Great Customer Service Phrases for Appointment Enquiries

14. Customer Service - Active Practice- Writing a Complicated Customer Service Email

15. Customer Service - Full Customer Service - Email Walkthrough

16. Customer Service - Customer Service - Handling Enquiries - Quiz

3. Business English - Customer Service - Taking Action

1.1 Useful Language- Customer Service.pdf

1. Customer Service - Important Business English Vocabulary for Taking Action

2. Customer Service - Practice - Vocabulary For Taking Action

3. Customer Service - How To Use Specific Language To Provide An Excellent Service

4. Customer Service - Amazing Phrasal Verbs For Perfect Customer Service

5. Customer Service - How To Sound More Confident In Customer Service

6. Customer Service - How To Talk About Good Results In Perfect Business English

7. Customer Service - How To Handle Difficult Customer Service Situations

8. Customer Service - How To Politely Tell Your Customer To Take Action

9. Customer Service - How To Finish Conversations In A Friendly And Positive Way

10. Customer Service - Active Practice - Taking Action In Customer Service

11. Customer Service - Quiz - Taking Action In Customer Service

4. Business English - Customer Service - Dealing With Complaints

1.1 Customer Complaint Email.pdf

1.2 Email Templates & Samples- Customer Service.pdf

1.3 Useful expressions- Customer Service.pdf

1. Customer Service - Introduction To Complaints In Customer Service

2. Customer Service - The Different Types of Complaints In Customer Service

3. Customer Service -Useful Questions To Ask If You Don't Understand The Complaints

4. Customer Service - How To Deal With Small Complaints Quickly In Customer Service

5. Customer Service - How To Give Excellent Service When The Customer Is Wrong

6. Customer Service - Active Practice - What To Say When Your Customer Is Wrong

7. Customer Service - What To Say When The Customers Complaint Is Right

8. Customer Service - How To Apologize Professionally In Customer Service

9. Customer Service - Phrases To Explain Why A Problem Happened

10. Customer Service - How To Offer Solutions To Make Your Customer Happy

11. Customer Service -How To Continue Giving Great Service After a Problem is Solved

12. Customer Service - Speaking Practice - Handling An Angry Customer On The Phone

13. Customer Service - Active Practice - Writing - How To Answer A Complaint

14. Customer Service - Quiz - Dealing With Complaints

5. Business English - Customer Service - Building Relationships

1.1 Phrase List- Customer Service.pdf

1. Customer Service - The Importance Of Building Relationships In Customer Service

2. Customer Service - 8 Great Ways To Build Relationships In Customer Service

3. Customer Service - Great Questions To Ask To Build Your Customer Service

4. Customer Service - How To Have Perfect Intonation In Business English

5. Customer Service - How To Create More Business And Avoid Offending Your Customer

6. Customer Service - 8 Great Phrases To Write Your Customer Service Emails

7. Customer Service - The Importance Of Being Honest In Customer Service

8. Customer Service - How To Admit When You're Wrong In Perfect Business English

9. Customer Service - Active Practice - Role Play For Building Relationships

10. Customer Service - Quiz - Building Relationships In Customer Service

6. Business English - Customer Service - Bringing It Together

1.1 Additional Customer Service Resources.pdf

1. Customer Service - Extra Practice - A Review Of Strategies For Complaints

2. Customer Service - Review - Building Relationships And Handling Enquiries

3. Customer Service - How Much Have You Improved In Customer Service

4. Customer Service - How To Improve In The Future

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تولید کننده: Udemy