Becoming a Better Listener

سرفصل های دوره

Improve your listening skills, improve your career, and be a more valuable asset to your company and your clients.

1. The What and Why of Listening

1. Introduction

2. Why a Course on Listening

3. An Invitation - Optimize Your Listening NOW

4. Objectives of Listening

6. Effective Listening

7. Wrap-up

02. Improve Your Active Listening Skills

01. Introduction

02. What Is Active Listening

03. Mindset - Can You Teach Someone Else

04. Body Language

05. Eye Contact

06. Their Tone

07. Responding During the Conversation

08. Taking Notes

09. Your Personal Debrief

10. Biting Your Tongue

11. The Power of Follow-up

12. Pause and Plan

13. Wrap-up

3. Active Listening Skills Tips and Systems

1. Introduction

2. 5 Step System

3. 11 Steps to Become a Good Listener

4. Active Listening at a Conference

5. Active Listening on a Phone Call

6. Active Listening on a Webinar

7. Active Listening When You Are Accountable

8. Active Listening at a Restaurant

9. Wrap-up

4. Helping Others Listen to You

1. Introduction

2. Create the Right Environment

3. Help Focus on Your Message

4. State Your Expectations

5. Help the Depth of Understanding

6. Have the Right Amount of Information

7. When You Are Present

8. Help with the Follow-up

9. Wrap-up

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تولید کننده: PluralSight