11 - Introduction to the 5 Universals of Change
11 - The 5 Universals of Change.txt
12 - What do change agents want
13 - Creating Purpose over Instilling Fear with Urgency.txt
13 - Purpose over Urgency
14 - Enabling Meaningful Dialogue.txt
14 - Meaningful Dialogue over Broadcasting Communications
14 - What is Lean Coffee.txt
15 - Experimentation over Executing Tasks
15 - Experimentation over Executing the Plan.txt
16 - CoCreation of Change.txt
16 - CoCreation over Getting Buyin
17 - Response over Resistance.txt
17 - Response to Change over Blaming Resistance