ServiceNow Administration: A Comprehensive Guide

سرفصل های دوره

Learn by Doing: Expand Your IT Knowledge with ServiceNow Administration

1 - Introduction

1 - Course Introduction

2 - Agenda

3 - Learning Outcome

2 - Introduction to ServiceNow

4 - What is ServiceNow

5 - Why ServiceNow

6 - Use Case

3 - ServiceNow User Interface

1 - ServiceNow User Interface Quiz.html

7 - User interface Intro

8 - Get your ServiceNow PDI

8 - Obtain-your-ServiceNow-Instance.docx

9 - Exploring the User Interface

10 - Configuring the Banner

11 - Summary

4 - Application Management

2 - ServiceNow Application Management Quiz.html

12 - Application Management Intro

13 - About Tables

14 - Creating a Table

15 - About Forms

16 - Configuring Forms Design

17 - Configuring Form Layout

18 - Configuring forms with Form Builder

19 - Configuring Related Lists and Views

20 - About Lists

21 - Editing the Lists View

22 - Working with Filters

23 - About Application Development

24 - Creating a Custom Application using Application Studio

25 - Application Settings

26 - Summary

5 - Managing Users and Groups

3 - ServiceNow Managing Users and Groups Quiz.html

27 - Managing Users and Groups Intro

28 - Creating a User account

29 - Creating a Group

30 - Creating a Role

31 - Assigning a Role to the Group

32 - Assigning a Role to an Application and its Modules

33 - About email notifications

34 - Creating an email notification

35 - Defining an Inbound action

36 - Summary

6 - Form Activities

4 - ServiceNow Form Activities Quiz.html

37 - Form Acitivities Automation Intro

38 - About Business Rules

39 - Creating a Business Rule

40 - About Client Scripts and Script Include

41 - Client-Script-Resource.docx

41 - Creating a Client Script

42 - Creating a Script Include

42 - Script-Include.docx

43 - Summary

7 - SLA Service Level Agreement

5 - ServiceNow Service Level Agreement Quiz.html

44 - SLA Intro

45 - SLA Definitions

46 - SLA Definitions Demo

47 - Summary

8 - ACLs Access Control Lists

6 - ServiceNow Access Control Lists Quiz.html

48 - Introcution to ACL

49 - Components of ACL and Evaluation Process

50 - Creating an ACL

51 - Summary

9 - Service Catalog

7 - ServiceNow Service Catalog Quiz.html

52 - Introduction to the Service Catalog

53 - Exploring Workflows

54 - Creating a Service Catalog Category

55 - Creating Service Catalog Items and Variables

56 - Summary

10 - Reports Dashboards and Widgets

8 - ServiceNow Reports Dashboards and Widgets Quiz.html

57 - Reporting Dashboards and Widgets Intro

58 - Creating a Dashboards

59 - Creating a Custom Report

60 - Summary

11 - Knowledge Management

9 - ServiceNow Knowledge Management Quiz.html

61 - Knowledge Management Intro

62 - Creating a Knowledge Base

63 - Creating and Retiring a Knowledge Article

64 - Summary

12 - Course Summary

65 - ServiceNow-System-Administrator-From-0-to-Hero.pdf

65 - Summary

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تولید کننده: Udemy