Cisco Certified Support Technician (CCST) IT Support

سرفصل های دوره

Exam Prep Course: hardware, operating systems, networking essentials, mobile devices, security concepts

1 - Introduction

1 -Welcome!

2 -Jira Service Desk - Learn by doing

3 -Our first ticket

4 -Our next ticket - check a Windows 11 device

5 -Describing the problem-solving process

2 - Hardware

1 -Overview of hardware (BIOS)

2 -Ports and connectors

3 -Lets go shopping. Yes. This is not a joke!

4 -Running Benchmarks - a ticket from a Director

5 -Assist end users in using tools to locate information about their device

6 -What do we do now

3 - Connectivity and Resource Access Issues

1 -The cloud and virtualization

2 -Sharing files - part 1

3 -Sharing files - part 2

4 -Microsoft AD, Servers, and GPO

5 -More about Active Directory

6 -Troubleshoot commonly encountered connectivity issues with peripherals

7 -More troubleshooting examples

8 -Authentication and Multifactor Authentication (MFA)

4 - Networking

1 -Network types

2 -Network devices (switchers, routers, firewalls, access points...)

3 -Network services (DNS and DHCP)

4 -Lets take a short break... a lab - WiFi 7 - a Zyxel Access Point

5 -IPv4

6 -IPv6

7 -Using commands to verify connectivity

8 -Other tools

5 - Mobile devices and applications

1 -MDM

2 -Assist users in resolving common app issues

3 -Configuring and troubleshooting mobile devices (Android, iOS)

6 - Common Threats and Security Concepts

1 -Malware

2 -Passwords and password managers

3 -Firewalls

4 -VPNs and remote tools

5 -Lab - remote tools - MacBook Pro

6 -How to use AI

7 -ccst-notes.pdf

7 - Notes - an ebook.html

7 - Extra Lectures

1 -GPO - lab

“ساخت موزیک های ژانر Outsider House” به سبد خرید شما اضافه شد. مشاهده سبد خرید

189,000 تومان

افزودن به سبد خرید

خرید دانلودی فوری

در این روش نیاز به افزودن محصول به سبد خرید و تکمیل اطلاعات نیست و شما پس از وارد کردن ایمیل خود و طی کردن مراحل پرداخت لینک های دریافت محصولات را در ایمیل خود دریافت خواهید کرد.

تولید کننده: Udemy