Decision-Making and Problem-Solving in Customer Service

سرفصل های دوره

Improve Your Problem-Solving, Critical Thinking, and Decision-Making Skills for Customer Service Success!

1 - Welcome Getting Started

1 - Course-Workbook-Problem-Solving-and-Decision-Making.docx

1 - Download Your Course Workbook.html

2 - Tips for Getting Started.html

2 - Mastering ProblemSolving and DecisionMaking Skills

3 - 51 The Power of Problem Solving An Introduction to Strategic Thinking

4 - Root Cause Analysis Critical Thinking Strategies for Effective ProblemSolving

5 - Exercise 1 Identifying the Root Cause in ProblemSolving.html

6 - MindMapping for Innovative Solutions in ProblemSolving

7 - Exercise 2 Develop Your Creative ProblemSolving Skills Through MindMapping.html

8 - 54 SWOT Analysis A DataDriven Approach to Strategic DecisionMaking

9 - Exercise 3 Applying SWOT for Enhanced ProblemSolving.html

10 - How to Focus on What Matters Most

3 - Effective ProblemSolving with Clients and Customers

11 - Conflict Resolution Essentials Resolving Conflicts Faster

12 - Take Ownership Key to Faster Conflict Resolution in ProblemSolving

13 - Exercise 4 Applying Ownership in Challenging Conflict Scenarios.html

14 - Using Partnership Language Proposing Solutions to Customers

15 - Exercise 5 Crafting Solutions with Collaborative Language.html

16 - Setting Clear Expectations in Customer Communication

17 - Exercise 6 Communicating Next Steps for Effective ProblemSolving.html

18 - Following Up to Ensure Customer Satisfaction

4 - Managing Stress When ProblemSolving and DecisionMaking

19 - Introduction The Importance of Managing Stress When ProblemSolving

20 - Exercise 7 SelfEvaluation How Well Do You Handle Stress.html

21 - STOP Before You Engage With Customers or Clients

22 - Essential SelfCare Staying Calm and Grounded for Effective ProblemSolving

23 - How to Set Boundaries With Rude Customers When ProblemSolving

5 - Final Steps

24 - How to Obtain Your Certificate of Completion.html

25 - Please Share Your Feedback.html

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تولید کننده: Udemy