1. Understanding Service Contract Management
2. Demonstration of Business Process in Service Contract Management
3. Understanding Service Order Management
4. Demonstration of Business Process in Service Order Management
5. Understanding Service Quotation
6. Demonstration of Business Process in Service Quotation
7. Understanding Procurement for Service Management
8. Demonstration of Business Process in Procurement for Service Management
9. Understanding In-House Repair
10. Demonstration of Business Process in In-House Repair
11. Understanding Recurring Service
12. Demonstration of Business Process in Recurring Service
13. Understanding Customer Claim Processing
14. Demonstration of Business Process in Customer Claim Processing
15. Demonstration of Business Process in Supplier Recovery Processing
16. Understanding Solution Order
17. Demonstration of Business Process in Solution Order
